We are seeking a skilled and customer-focused Desktop Support Engineer with strong deskside support experience to join our team at our Westhill site. The ideal candidate will provide first and second-line technical support to end-users, ensuring seamless operation of IT systems, applications, and hardware.
This role requires candidates of Scottish origin or those currently residing in Aberdeen or Dundee (preferred), as proximity to the site is essential. Engineers from Glasgow will not be considered due to distance constraints.
Key Responsibilities
* Deliver first and second-level technical support for desktops, laptops, printers, and mobile devices.
* Install, configure, and maintain Windows/macOS/Linux operating systems and standard software applications.
* Troubleshoot hardware, software, and basic network connectivity issues (TCP/IP, DNS, DHCP).
* Manage user accounts, permissions, and access via Active Directory and Office 365.
* Respond to support tickets and ensure timely resolution within SLA guidelines.
* Escalate unresolved or complex issues to higher-level technical teams as needed.
* Maintain accurate inventory of IT equipment and liaise with vendors for hardware servicing.
* Provide remote technical support to users at other locations when required.
* Support IT projects, upgrades, rollouts, and deployments as part of the larger infrastructure team.
* Create and update documentation, including standard operating procedures and knowledge base articles.
Qualifications & Experience
* 1–3 years of hands-on experience in a Desktop Support, IT Helpdesk, or Technical Support role.
* Strong working knowledge of:
* Windows 10/11 OS
* Microsoft Office 365 Suite
* Basic networking protocols (TCP/IP, DNS, DHCP)
* Antivirus and backup solutions
* Remote support tools (e.g., RDP, TeamViewer, AnyDesk)
* Experience with ITSM tools like ServiceNow, Remedy, or JIRA is preferred.
* Familiarity with enterprise-level hardware and peripherals (HP, Dell, Lenovo, etc.).
Job Type: Fixed term contract
Contract length: 12 months
Pay: £170.00-£180.00 per day
Application question(s):
* Scottish engineers who are still British citizens are acceptable, as we require native engineers. Are you Native?
Work Location: On the road