Senior Transport Planner
Telford | 40 hours per week | Up to £40,000
Our client, a well-established business, are looking to recruit an experienced Transport Planner to support their busy operations team.
What’s on offer
* Shift Pattern – 6am – 3pm or 9am – 6pm
* Up to £40,000
Key Responsibilities
* Managing daily transport schedules and reallocating work where required due to driver absence or vehicle issues
* Ensuring customers are kept updated regarding delays, failed collections, or service disruptions
* Rebooking outstanding jobs and ensuring work is completed within agreed timescales
* Responding to customer emails, account queries, and operational issues in a timely and professional manner
* Supporting drivers with site issues, route queries, and delivery instructions
* Coordinating with internal departments to ensure smooth day-to-day transport operations
* Escalating operational issues where necessary and ensuring appropriate action is taken
* Monitoring and updating transport records, spreadsheets, and operational paperwork accurately
* Sending proof of delivery documents, permits, and compliance documentation when required
* Assisting with accident reporting and ensuring incidents are communicated correctly internally
* Providing clear instructions and updates to drivers regarding collections, deliveries, and time‑sensitive jobs
* Maintaining strong communication across the transport team to ensure service levels are achieved
* Demonstrating good geographical knowledge and understanding of transport operations
* Carrying out additional transport administration and planning duties as required
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