Applications Support Senior Group Manager - Director
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Citi is a world-leading global bank with approximately 200 million customer accounts and a presence in over 160 countries. We offer a broad range of financial products and services, including consumer banking, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our goal is to enable clients to achieve their financial objectives through innovative ideas, top-tier products, and access to capital and liquidity.
This role is the EMEA head of Production Services for Citi’s Treasury and Trade Services (TTS) Payment Technology. Responsibilities include:
* Senior stakeholder management with cluster heads, payments product EXCO, and technology & ops heads
* Production management across 50 countries in EMEA, overseeing 350 applications, multiple branches, Critical Business Services, and FMI & Clearing systems
* Managing the complex Payments Regulatory Environment for UK and CEP entities, including PSD and DORA reporting
* Providing director-level senior coverage for EMEA, overlapping with NAM and Asia for global follow-the-sun management
* Leading EMEA rollouts of modernized strategic payment platforms
* Driving stability and resiliency in payment flows across EMEA
Additional responsibilities include:
* Applying in-depth knowledge of concepts and procedures to resolve issues beyond own area
* Establishing strategic plans for the function
* Understanding how the support function integrates within the organization to meet business objectives
* Evaluating team performance and making personnel decisions
* Negotiating with senior leaders and external parties
* Managing teams, budgets, performance, and development plans
* Leading disaster recovery planning
* Facilitating staff forums and promoting global collaboration
* Defining and implementing standard methodologies and ensuring compliance
* Building relationships with infrastructure and support teams to improve efficiency
* Setting measurable goals and ensuring staff development
* Assessing risks and ensuring compliance with laws and policies
Qualifications:
* Extensive experience in application support, business, and people management
* Senior stakeholder management experience
* Detail-oriented with analytical skills
* Proven organizational improvement record
* Experience managing distributed teams and managers
* Strong communication skills at senior levels
* Educational background with a bachelor’s degree, master’s preferred, and managerial experience
What we offer:
* Hybrid working model (up to 2 days remote)
* Competitive salary with annual reviews
* Additional benefits including 27 days leave, bonuses, private medical, life insurance, pension, parental leave, discounts, and development resources
We are committed to a diverse and inclusive workplace where everyone can thrive.
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