Team Leader
Location: Coventry and Warwickshire (travel across the area, home based for administration)
Salary: £27,500 - £31,500 per year
Contract Type: Permanent
Position Type: Full Time
All applications by Midnight 27th March 2026; however, we reserve the right to withdraw this vacancy before this date.
About the role?
We have an exciting opportunity for a Team Leader to lead (through coaching, support, training and performance management) Contact Centre and Advocate practice and delivery, working with the Safeguarding team
You will be a passionate supporter of quality driven, outcome centric, advocacy provision and in coaching others to achieve the exacting standards of excellence in advocacy required to support our clients.
About you
We are looking for a strong and resilient leader with experience of managing a team. Desirably you will be a qualified advocate.
You will be committed to driving high performance and practice standards by actively engaging with our Safeguarding team to interpret data. Thereby, making informed decisions and ensuring that the highest standards of advocacy are achieved.
You will ensure a culture of learning and continuous development through a mix of team and supervision meetings, and reflective practice.
You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users.
How will you make a difference?
You will be responsible for ensuring your team delivery of the highest standards of advocacy, ensuring that all contact with clients is outcome driven.
You will support your team and ensure that they have the necessary skills to make a difference in people's lives on a daily basis. Assisting them to grow in confidence and empowering them to assist those in need of support.
You will work resourcefully and collaboratively with people across the organisation to assist you and your team, fostering a learning culture where all views are respected.
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications: Midnight 27th March 2026 however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Want to know more about VoiceAbility and the role?
Please email Sarah Banholzer, Team Leader, on
We look forward to hearing from you.