We pride ourselves on delivering excellent client and customer experiences, and we are looking for a Junior Customer Service Agent to join our team. This role is perfect for someone starting their career and eager to develop their skills in a supportive environment.
Key Responsibilities:
* Assist in handling customer enquiries via phone, email, and face-to-face interactions.
* Provide professional support to clients and customers, ensuring a positive experience.
* Represent the company and its brands at events, campaigns, and promotional activities.
* Work closely with the marketing and sales teams to support ongoing projects.
* Maintain accurate records of customer interactions and feedback.
* Contribute to improving customer service processes and team performance.
Requirements:
* Strong communication and interpersonal skills.
* A positive, proactive, and customer-focused attitude.
* Ability to work collaboratively as part of a team.
* Strong organisational skills and attention to detail.
* No prior experience required, full training will be provided.
What We Offer:
* Comprehensive training and ongoing mentorship.
* Opportunities for career growth within the company.
* A supportive and dynamic team culture.
Join Us:
If you're ready to start your career in customer service and marketing, we'd love to hear from you. Apply today and take the first step towards an exciting future with us
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Employee mentoring programme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Sabbatical
* Sick pay
Work authorisation:
* United Kingdom (required)
Location:
* Somerset, BA22 8HZ (required)
Work Location: In person