Join to apply for the Chef Manager | Southeast London role at Thomas Franks Ltd
London
Contract: Full Time, Permanent
Salary: £45,000
Hours: 40h per week
Our brand new, state of the art central production unit supports our smaller B&I locations across London. The team provides homemade grab‑and‑go options, cooked lunches and event catering. Operations run Sunday to Thursday.
We are looking to hire an experienced Chef Manager to lead the operation at one of our prestigious London locations.
Job Summary
* Lead the catering team with day‑to‑day production & service of member and staff dining facilities across the site.
* Deliver both the client‑agreed budget and the company annual budget.
* Develop and implement member and staff dining and hospitality facilities, ensuring quality of food and service to agreed standards.
* Prepare, comment and report upon monthly and annual Profit & Loss Operating Statements for Thomas Franks.
* Develop each area of the catering offer in line with client expectations, budgetary constraints and agreed development plans.
* Be responsible for day‑to‑day operations of all catering facilities throughout the year.
* Assist in department change processes by setting standards and motivating staff.
* Liaise with members and clients to ensure requirements are met at all times.
* Deliver Food Services operations as directed by the Operations Manager, including members / staff dining and internal/external hospitality.
* Create and nurture an environment emphasising motivation, empowerment, teamwork and a passion for service.
* Provide excellent food and customer service, responding quickly and proactively to customers’ needs.
* Develop the food offer in line with current market trends and company values.
* Ensure age‑appropriate food and special dietary requirements of members are adhered to at all times.
* Establish and maintain open, collaborative relationships with all departments.
* Ensure compliance with all Thomas Franks Food & Beverage policies, standards and procedures through training and supervision.
* Maintain and develop service standards in all dining areas, including cleanliness and presentation.
* Have full knowledge of the client’s Safeguarding, Health & Safety, Fire and Accident and reporting procedures.
* Carry out effective induction, review and development plans for staff within the areas managed, maintaining appropriate records.
* Support any rehabilitation activity required for centre delivery requirements.
* Undertake any reasonable duties related to the effective operation and development of commercial areas as directed by the Operations Manager.
Essential
* Proven experience delivering excellent food standards.
* Hands‑on Catering Manager leading a team in food production and service.
* Proven ability to communicate with clients and deliver agreed objectives and goals.
* Competent computer skills and knowledge of relevant software.
* High level of communication, including reading, writing, speaking and listening.
* Customer and personal service skills with a proven track record of customer service achievements.
* Team‑working ability.
* Analytical and critical thinking, organising information logically.
* Excellent interpersonal skills.
* Proven ability to manage a team and achieve high performance through motivation.
* Strong customer service ethos.
* Flexibility to work to the needs of the business.
Knowledge / Competencies
* Good understanding and use of verbal English.
* Good standard of written English and reading skills.
* Similar experience in a customer and/or food preparation environment is essential.
* Hold a recognised cooking qualification such as City & Guild 706/1 & 2 or equivalent.
* Hold a Level 3 food Hygiene qualification.
Benefits
* Wider wallet scheme (discounts at major retailers, restaurants, gyms etc.).
* Free meals on duty.
* Volunteers leave – up to one day per year.
* Enhanced maternity, paternity and adoptive leave.
* Cycle to work scheme.
* Recommend a friend bonus.
* Unrivalled individual training and development.
* Well established apprenticeship programme.
* Team & company social events.
* Employee assistance programme.
* Workplace pension.
* Excellent career progression within a leading independent contract caterer.
About Us
Thomas Franks is a founder‑led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people, are paramount to our daily success.
All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.
Diversity and Inclusion at Thomas Franks
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under‑represented, because we believe greater diversity leads to exceptional results and provides a better working life.
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