Overview
Location: The Broadway, Bradford, BD1 1JR
Contract: Permanent, Full-Time
Hours: 42 hours per week
Pay Rate: £16.00 per hour
Join Our Vibrant Team at The Broadway. We are seeking a dynamic and dedicated Car Parking Supervisor to lead our award-winning security and customer service operation and ensure every visitor enjoys a seamless parking experience.
Role: Car Parking Supervisor
Responsibilities
* Lead and supervise a team of Parking Officers; motivate and support staff.
* Manage holiday rotas, timesheets, overtime and general HR-related tasks.
* Maintain strong communication across the team; ensure policies and procedures are consistently followed.
* Support the Security and Operations Manager with staff appraisals and ongoing development.
* Ensure daily car park operations run smoothly and efficiently.
* Regularly patrol and inspect car park areas, equipment, signage and facilities.
* Maintain presentation and cleanliness standards across the site.
* Deploy resources to meet customer, operational and financial KPIs.
* Assist with maintenance of car park machinery and infrastructure; coordinate with contractors and the public for safe areas of work.
* Provide outstanding service and guidance to customers; resolve complaints and enquiries promptly and professionally, escalating when necessary.
* Use ANPR and Skidata systems to assist with queries and protect revenue.
* Monitor site conditions to ensure compliance with safety standards; report hazards or incidents promptly and accurately.
* Understand and uphold emergency and evacuation procedures.
* Record incidents and data regularly via computer, CCTV and smartphone systems.
* Complete weekly and monthly operational reports; attend regular meetings with the Duty Manager, Security Manager and Operations Manager.
* Provide detailed customer feedback summaries and follow up on local issues.
What We're Looking For
* Essential:
* Previous supervisory experience, preferably in a service, retail, shopping centre or parking environment.
* Strong leadership qualities with the ability to inspire and influence.
* Excellent communication skills with a customer-focused mindset.
* Good IT skills, especially Microsoft Office (Outlook, Excel, Word).
* SIA Door Supervisor Licence.
* SIA CCTV Licence.
* Ability to work independently and proactively.
* Physically fit and capable of manual tasks (cones, barriers, snow equipment, etc.).
* Desirable:
* Knowledge of Skidata parking systems.
* Driving licence (preferred; full UK licence required for roles involving driving).
* IOSH or Level 2/3 Health & Safety qualification.
* Eligibility checks (if driving forms part of the role):
* Aged 21+
* No more than 6 penalty points
* No motoring disqualifications in the last 5 years
* Subject to a basic DBS check and satisfactory references
Why Join Us
Working at The Broadway means becoming part of a vibrant, supportive team that puts people first. You'll enjoy:
* A varied, engaging role where no two days are the same
* Plenty of opportunity for training and development
* A positive workplace where your contributions really matter
* A chance to create memorable experiences for thousands of customers
* Help to build on our award-winning year of 2025 when we were named Car Park Operator of the Year at The British Parking Awards.
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