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Transport Solutions Assistant, Nottingham
Client: 5 Star Recruitment
Location: Nottingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 3b1a044d9c7f
Job Views: 12
Posted: 17.06.2025
Expiry Date: 01.08.2025
Job Description:
Key Responsibilities
* Support the delivery of specialised transport services, including home to school transport, Youth offending, CFCS, Adult Social Care, and Respite short breaks for clients.
* Monitor contract performance through site visits and investigate issues reported by service users or clients.
* Ensure compliance with safeguarding and child protection measures.
* Procure and evaluate ad-hoc transport solutions for client departments.
* Evaluate Direct Travel Assistance Payments (DTAP) to parents and carers.
* Review and analyse contract performance and assist in service reviews and efficiency savings, including site visits across the County.
* Identify savings by converting ad hoc contracts to longer-term contracts through efficient procurement.
* Ensure all service users have a certified Transport Care Plan, liaising with care professionals and schools.
* Assess service development opportunities with colleagues, clients, and stakeholders.
* Use bespoke software to maintain accurate financial and client information and generate reports.
* Verify payments to suppliers and clients and monitor revenue.
* Support Transport Officers and deputise when required.
* Deal directly with clients and suppliers with high customer care standards.
Key Accountabilities
* Action transport requests timely.
* Ensure all service users are treated according to the Customer Care Policy.
* Operate contracts according to specifications and resolve issues.
* Provide safe transport protecting vulnerable users.
* Deliver transport solutions within budget.
* Offer parents alternative transport options that meet their needs and value for money.
* Manage contracts efficiently and identify savings opportunities.
* Investigate and communicate service efficiencies to stakeholders.
* Manage contract costs effectively.
* Transport service users safely and professionally, meeting their needs.
* Provide accurate and timely budget information to client departments.
* Ensure prompt payments to suppliers and efficient revenue recording.
* Maintain high-quality, reliable service standards.
* Ensure client satisfaction with the service.
Person Specification
Education and Knowledge
* NVQ level 2 in business management or equivalent.
* Experience in customer-focused delivery.
* Understanding of specialist transport services, especially for those with learning or physical difficulties.
* Knowledge of home to school transport policies and safeguarding issues.
* Ability to analyse and interpret data.
* Knowledge of Nottinghamshire and surrounding areas.
* Understanding of the Council's transport services role.
* Ability to respond sensitively to customers' emotional concerns or conflicts.
Experience
* Experience in verbal and written communication with customers, partners, and teams.
* Experience in a transport-related environment, understanding timetables and vehicle operations (desirable).
* Good understanding of IT systems, including technical systems.
Personal Skills and Competencies
* Commitment to excellent customer care.
* Efficiency and effectiveness, seeking service improvements.
* Effective planning and resource use to meet objectives.
* High accuracy in financial and operational reporting.
* Decision-making and problem-solving skills.
* Ability to work independently and as part of a team.
* Commitment to safety and respectful treatment of all.
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