Overview
Join to apply for the Assistant Customer Support Services Manager role at NHS Scotland
We are looking for dynamic, highly motivated and enthusiastic individuals to undertake the role of Assistant Customer Support Services Manager.
Responsibilities
* Provide assistance to the Customer Support Services Manager in the setting up and ongoing management of Domestic / Housekeeping, Linen, Laundry, Waste, Material Management Services in all Forth Valley Community hospitals and health centre’s, ensuring optimum standards of service are provided and contributing to the enhancement of patient care and environmental standards in accordance with NHS Scotland’s National Cleaning Services specification.
* Monitor domestic and housekeeping services within Forth Valley and liaise with the Board representative for PPP contractors at Forth Valley Royal to ensure a pleasant, safe and clean environment for patients, visitors and staff, helping to reduce the risk of Healthcare Associated Infection.
* Provide day-to-day management of the Domestic services including Domestic Supervisory Team and Domestic Staff within community sites in line with NHS Forth Valley policies and procedures, including payroll authorisations, absence management, training and development, recruitment and first line grievance and/or disciplinary matters.
* Travel throughout the area of service delivery as required.
* Be a member of the Protecting Vulnerable Groups (PVG) Scheme as required.
Qualifications and Skills
* Self-motivated, conscientious and flexible, with the ability to work with minimum supervision.
* Significant management experience, supported with practical people management experience, with the ability and confidence to lead a large workforce.
* Good interpersonal and communication skills.
* Ability and willingness to travel throughout the area of service delivery.
* Experience or ability to be registered with the PVG Scheme (or willingness to obtain).
Application notes
For informal information please contact Karen Nimmo, Customer Services Manager on 01786 434002.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the process.
Please note that the majority of correspondence is sent by e-mail; check your e-mail regularly (including junk folders) and your Jobtrain account for updates.
Equality, diversity and inclusion
NHS Forth Valley is committed to encouraging equality and diversity, and eliminating unlawful discrimination. NHS Scotland welcomes applications from all sections of society and aims to be representative of the communities it serves.
#J-18808-Ljbffr