Overview
Who are we?
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.
Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.
The Reward
Training: £26,753 pro rata plus £519 regional allowance pro rata per annum.
Fully trained: £28,572 pro rata plus £519 regional allowance pro rata per annum.
Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Customer Ambassadors earn up to £32,000 pro rata per annum plus regional allowance.
On top of your salary, we offer a variety of valuable benefits, including:
* Free duty and leisure travel on SWR services for employees
* Free leisure travel for spouse/partner and dependants (criteria dependent)
* 75% discount on many other train operating companies
* Full training and support with development
* Large range of exclusive retail offers
* Excellent pension scheme
About the job
As a Customer Ambassador, you are essential to our customer's travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You are knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile.
Your responsibilities will include, but are not limited to:
* Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
* Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
* Using several types of technology as well as performing routine maintenance to ticket vending machines.
For a full list of responsibilities, please download the job description available at the bottom of this advert.
You'll need to be
* Must have access to a personal vehicle as these locations are not accessible by public transport at the shift times
* Organised, proactive and able to efficiently prioritise tasks
* Able to cope with repetitive tasks under pressure
* A great communicator that enjoys working with people
* Confident and happy to approach and talk to new people
* Passionate about doing the right thing – nothing is too much trouble
Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.
Working pattern
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to be able to work shifts at all times of the day and on every day of the week.
As rest day relief, you will work an average of 20.15 hours per week across 3 days including a mixture of early, late and weekend shifts.
This role is 3 days per week Monday to Saturday Dorchester South and Wool.
2 x 7.24hr or 7.30hr shifts per week at Dorchester South plus 1 x 4.30hr or 5.30hr shift at Wool.
Dorchester anytime between 05:40 and 18:35 and Wool anytime between 05:50 and 13:30.
Ideally the successful candidate has a car to get to the early shifts.
Belonging and accessibility
We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Links: https://exceptionalindividuals.com/neurodiversity/ and https://www.healthassured.org/blog/neurodiversity/
#J-18808-Ljbffr