Do you excel in a fast-moving, client-driven environment? If so, we'd love for you to join our On Hire Team as a Case Handler
Why You'll Love Being Part of Our Team
At Winn Group, we believe in putting our people first. That's why we offer a competitive salary of £24,502.00, plus the opportunity to earn a monthly bonus as a reward for your hard work.
We also know the importance of a great work-life balance. You'll enjoy 25 days' holiday plus bank holidays, a day off for your birthday, and the flexibility to buy or sell additional leave.
But that's just the beginning We're committed to developing your career with structured progression opportunities and funded learning initiatives to help you grow.
Perks & Benefits
* Performance Bonuses – Earn extra each month for your achievements
* Career Growth – Funded learning, structured development & promotions.
* Time to Recharge – 25 days' holiday + bank holidays + birthday leave.
* Commute Support – Cycle to Work Scheme.
* Wellbeing Benefits – Virtual GP, flu jabs, bereavement support & eye care.
* Team Culture & Social Events – Company parties, awards nights & charity fundraising (we've raised over £20,000 for Tiny Lives).
What You'll Be Doing
As a Case Handler, you'll be at the heart of our vehicle hire and repair process, supporting clients after a non-fault road traffic accident. Your responsibilities will include:
* Handling your own caseload of vehicle repair and hire claims.
* Coordinating urgent vehicle recovery, secure storage, and repair bookings.
* Determining clients' eligibility for hire vehicles and arranging bookings.
* Reviewing defendant evidence and preparing rebuttals.
* Communicating with body shops to agree repair rates and schedules.
* Meeting deadlines and targets while maintaining accuracy and efficiency.
This role is fully office-based in Byker, Newcastle, working 40 hours per week (Monday to Friday, 9:00 AM – 6:00 PM). You'll also be part of a rota covering the occasional late shift until 8:00 PM and one in three weekend shifts.
What We're Looking For
We're looking for motivated, proactive individuals with a passion for delivering excellent customer service. Ideally, you'll bring:
* Experience in customer service (contact centre experience is a plus).
* Strong communication skills – both written and verbal.
* A proactive approach to prioritising tasks and meeting deadlines.
* A keen eye for detail and a commitment to accuracy.
* Ability to work both independently and as part of a team.
Previous experience in claims handling, case management, or working to KPIs is an advantage but not essential
Ready to Apply?
Click 'Apply Now' to take the next step in your career
If your application is successful, our HR team will be in touch to guide you through the next stages. If you don't hear from us within four weeks, unfortunately, your application hasn't been successful at this time.
Join Winn Group and become part of a company that invests in your future, values your success, and celebrates your achievements
INDMP
Job Type: Full-time
Pay: £24,502.00 per year
Ability to commute/relocate:
* Newcastle, NE6 1PL: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Do you require sponsorship to work in the UK? If so, from when?
Experience:
* Customer Service: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person