We are looking for a Client Services Team member to work at one of our high-profile corporate sites in the City of London. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member's journeys as your top priority. The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus with excellent customer service being essential in this role. As Client Services Administrator you will support with queries relating to membership, locker rental and personal training and create a professional first impression.,
* Pay particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.
* Work as part of a team to ensure customer service levels exceed expectations.
* Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.
* Management of diaries and client appointments for all departments within the facility.
* Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
* Ensuring the daily cashing up and balancing of tills is completed correctly.
* Ensuring the reception area is always neat and tidy.
* To achieve monthly KPIs.
Have experience in a customer service focused environment.
* Have outstanding communication and customer service skills.
* Be approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience.
* Be a team player with exceptional planning and organization skills with the ability to multitask.
* Have excellent attention to detail.
* Can work in a pressurized environment.
* Be Flexible with a 'can do' attitude.
* Have excellent customer service skills.
* Hold excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word.
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.
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