Overview
Join to apply for the Supervisor role at LUSH
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
Who We Are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundations statement "a hard day’s work deserves a fair day’s pay" is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it’s what’s inside that counts — whether that’s an ingredient in a product, or the minerals in a smartphone.
The Role
Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in your team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating with colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.
You’ll help maintain smooth information flow throughout the store, collaborating with the store manager and neighbouring stores to contribute to the team’s success on the shop floor.
Your leadership will include handling conversations with finesse, setting and managing expectations, and providing support to your team. Balancing the business needs while keeping team morale high is key to success in this role.
Key Information
* Hours available: 16 - 24 Hours
* Availability required: 4 full days including a weekend day
* Application Deadline: 22/09/25
* Interview Date: Monday 29th September
* Start Date: Estimated Monday 7th October
* Contract End Date: 7th January 2026
* Note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
* Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
* Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
* Support the store manager in achieving sales targets through team motivation and proactive approaches to drive performance, including check-ins and shop floor initiatives.
* Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, ensuring the team is trained to confidently host these events.
* Provide training, feedback, and development for team members to improve their skills and support recruitment and onboarding of new staff.
* Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximizing sales during opening hours.
* Ensure health and safety standards are followed by maintaining a safe work environment, addressing issues promptly, and supporting store compliance.
* Seek opportunities for personal development through training sessions, coaching from management, and collaboration with other leaders to improve the shop floor experience.
Skills And Experience
* Customer Service: Deliver outstanding customer service and inspire your team to provide a 5-star experience.
* Management Skills: Navigate challenging conversations, set and manage expectations, and support your team.
* Teamwork: Foster a positive, collaborative work environment and promote continuous growth.
* Communication: Use clear verbal communication with the team, retailers, and neighbouring stores.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Profit-based bonus
* Complimentary spa treatment
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
* Flexible working
* Tailored gender affirming care
We believe that your information is yours and that it is Lush’s responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has rights over their data, detailed in our Privacy Notice. About Lush Since 1995 in Poole, Dorset, Lush has been driven by ethics and innovation.
We currently operate in 52 countries with 928 global shops and make our products by hand, proudly avoiding unnecessary packaging where possible. Lush is 10% Employee Owned since 2017.
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