If you’re ready to broaden your impact and lead on a global scale, the role of Global Client Services Manager could be your next exciting challenge. This is a fantastic opportunity to build on your existing experience here and drive how we deliver exceptional customer service worldwide. This role goes beyond managing a team. You’ll lead a dedicated group of client support and customer experience consultants based at HQ, defining the standards and process and setting the benchmark for excellence in service globally. Your leadership will directly shape how our customers experience Aston Martin, ensuring we consistently exceed expectations. You’ll be the primary point of contact for complex and high-profile client cases, including communications at the CEO level. Using data and insight, you’ll proactively resolve issues before they escalate. Building strong relationships across regions and departments will be vital to delivering a seamless, luxury customer experience. Key Responsibilities include: Leading and supporting the team across all client services and customer experience activities, promoting ultra-luxury solutions while mitigating financial risks globally. Championing the customer experience throughout the organisation. Defining, applying and managing all client services and customer experience policies. Managing communications on client cases from CEO level down to regional and internal teams. Overseeing the client support escalation process and using data-driven insights to resolve client complaints proactively. Preparing and presenting reports to Executive leadership, ensuring continuous collaboration across aftersales and key stakeholders. Maintaining expert knowledge of company systems, products, and manufacturing methods is essential for customer and regulatory communications. Ensuring effective communication and support to dealer networks and customers globally, managing Salesforce customer records in partnership with data teams. Managing the authority matrix for the CX support budget, validating goodwill spend against budget. We’re seeking someone who can confidently manage global stakeholders, inspire their team, and communicate effectively at all levels. If you have experience in automotive or luxury sectors specifically client support and customer experience, a solid understanding of luxury aftersales services, and enjoy combining people management with data-driven decision-making, this is an excellent chance to make your mark. At Aston Martin, we value ownership, trust, and openness and we’re committed to helping you grow your career. If you’re ready to take on a role with significant responsibility and impact, this is the opportunity you’ve been waiting for. GRADE: M Click ‘Apply Now’ to submit your application and take the next step in your Aston Martin journey. Let’s create exceptional experiences together. Belong at Aston Martin We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. We celebrate diversity and are seeking applicants who can bring something different. Please speak to us if there is anything you need to support making an application with us. The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd