Salary: £30,000 - 65,000 per year Requirements: Strong knowledge of remote desktop support and troubleshooting Experience with Active Directory administration Excellent communication skills, both verbal and written Familiarity with IT service management tools Ability to manage multiple priorities in a fast-paced environment Responsibilities: Provide 2nd line support to our managed IT Support client base Troubleshoot and resolve desktop and application issues remotely Administer user accounts in Active Directory Communicate effectively with clients via telephone and remote support tools Document all support activities in our IT service management system Technologies: Active Directory Support More: We are delighted to assist our client in finding a 2nd Line Support Desk Engineer to join their growing IT team. This role is pivotal in supporting and maintaining their existing managed IT Support client base. Our team values a broad skill set that will contribute to exceptional service delivery in a dynamic work environment. last updated 5 week of 2026