Job Description
Overview
**Pending Regulatory Approval**
POSITION SUMMARY:
The Assistant Casino Manager is responsible for creating an exciting environment for guests and team members, promoting and retaining a highly skilled workforce. They actively build relationships with players, mentor team members to develop their player skills, and provide career development and guidance. The role manages staff and resources related to Gaming Operations, including Slot Operations and Table Games, on an assigned shift, ensuring compliance with regulations.
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are illustrative and not all-inclusive)
* Create an atmosphere that encourages guests to choose Hard Rock Casino Bristol for gaming entertainment; actively build and retain guest relations and mentor team members to provide superior guest service.
* Ensure enforcement of policies and procedures and maintain daily operational efficiency across departments.
* Oversee shift operations, interacting positively with managers of other departments.
* Handle team member and guest concerns professionally to maximize satisfaction while maintaining financial responsibility.
* Implement procedural changes to improve customer service.
* Develop relationships with guests through positive interactions, focusing on loyalty and profitability of specific player segments.
* Manage daily labor to open and close games as needed.
* Ensure team member satisfaction through feedback and development.
* Assess business conditions, special events, weather, etc., and staff accordingly.
* Create a safe, professional, friendly work environment that promotes morale, productivity, and performance.
* Ensure talent performance levels.
* Visually inspect casino equipment and follow procedures for notification, repair, or replacement.
* Maintain a clean, safe working environment; notify appropriate departments of deficiencies.
* Prepare and distribute casino end-of-shift reports.
* Support Hard Rock culture and team philosophy throughout the property.
* Promote positive public relations and an enjoyable atmosphere for all.
* Review internal security of Slots and Table Games Departments.
* Perform duties in compliance with Virginia Lottery Regulations.
Qualifications
NON-ESSENTIAL JOB FUNCTIONS
This list is not exhaustive; responsibilities and duties may change based on circumstances.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
High school diploma or equivalent, with a minimum of 5 years experience in slot operations and/or table games, including 3 years in a supervisory role. A college degree is preferred.
ADDITIONAL REQUIREMENTS:
* Obtain and maintain all required licenses/certifications per Federal, State, and Virginia Lottery regulations.
* Pass background check.
* Be at least 21 years old.
* Ability to work holidays, weekends, and flexible hours.
* Previous experience in the gaming industry required.
* Knowledge of casino games rules, procedures, and regulations required.
KNOWLEDGE OF:
* Applicable federal, state, and local laws and regulations.
* Hard Rock operations and slot machinery.
* Policies, procedures, and cheating techniques.
* Game manuals, policies, procedures, and supervision skills.
* Player tracking, floor coverage, and margin control systems.
* Game security and table game operations.
ABILITY TO:
* Create a guest experience that encourages return visits.
* Present a professional, enthusiastic, and outgoing image.
* Communicate effectively both orally and in writing.
* Interpret and explain policies and procedures.
* Work on the gaming floor amidst varying noise and crowd levels.
* Communicate effectively with guests and team members.
* Direct and observe subordinates/trainees.
* Inspect and maintain responsible areas.
* Review documentation and use test equipment.
* Develop strategic objectives aligned with property goals.
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