Red Snapper Recruitment are seeking a compassionate, proactive Homeless Centre Support Officer to join our client in the Housing Solutions & Support Service. In this vital frontline role, you will deliver a responsive, customer-focused tenancy support service within our temporary accommodation (TA) settings. Your work will directly help residents sustain their placements, develop independence, and successfully move on into secure, long-term housing.
3 month contract
£12.60 per hour PAYE
Bushmere House, Birmingham
You will also play a key role in the day-to-day operation of the homeless centre, ensuring a safe, well-managed environment that meets legislative requirements and supports positive resident outcomes.
Key Responsibilities
Tenancy Support & Resident Engagement
* Deliver a high-quality, person-centred TA tenancy support service.
* Issue licence agreements, complete resident inductions, and facilitate group meetings.
* Support residents to access services identified in their Personal Housing and Move-On Plans.
* Make referrals, help residents build support networks, and encourage engagement in community activities.
* Provide housing and homelessness advice to enable timely and successful move-on.
Income & Tenancy Management
* Process Housing Benefit / DHP forms and liaise with finance colleagues to reduce rent arrears.
* Monitor and record income in line with agreed procedures.
* Manage tenancy breaches, issuing warnings appropriately and escalating serious issues.
* Attend court evictions when required and support TA suitability review processes.
Void & Building Management
* Manage void rooms to ensure units are ready for immediate placement, including inspections, repairs, inventories, and occasional cleaning / bed making.
* Ensure the homeless centre maintains sufficient capacity to accommodate urgent placements.
* Report maintenance issues, arrange emergency repairs, and monitor health & safety standards.
Safety, Safeguarding & Compliance
* Ensure the safety and security of residents, visitors, and staff, including managing building access and sign-in systems.
* Report safeguarding concerns and health & safety risks.
* Carry out routine fire tests, risk assessments, and building inspections.
* Follow Council and legislative requirements, including Data Protection, Health & Safety, and safeguarding duties.
Teamwork & Service Development
* Work collaboratively with caseworkers and other Housing Solutions teams.
* Build effective relationships with local partners, statutory agencies, and community organisations.
* Support service reviews, complaints responses, and implementation of new processes.
* Provide flexible support across centres, including covering alternative shifts as required.
About You
* Empathetic, resilient, and confident working with vulnerable people.
* Organised with excellent communication skills.
* Able to manage competing priorities in a fast-paced environment.
* Committed to safeguarding and high-quality service delivery.
Experience in housing, homelessness, support work, or similar roles is desirable, but a strong commitment to supporting vulnerable residents is essential.
If this role is not for you but you do know somebody who would be interested, please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
The Red Snapper Recruitment Group is an equal opportunities employer.
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