Role overview:
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve customer service levels throughout your section. You will assist in supervising staff while maintaining shop floor standards and handle managerial processes as instructed by Store Management.
Responsibilities:
* Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
* Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analyzing reports for effective product placement.
* Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
* Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s:
* Contribute to achieving or exceeding the store's monthly sales target.
* Drive all additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training.
Skills and Experience:
* Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
* Passionate about retail with a good understanding of the latest trends and competitors.
* Experience in coaching and mentoring individuals.
* Strong communication skills.
* Strong attention to detail and ability to maintain high standards on the shop floor.
* Ability to promote JD Group values to internal and external stakeholders.
Benefits:
We recognize our employees' efforts and offer some great benefits:
* Monthly discretionary bonus schemes.
* Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality businesses via TELUS Health platform.
* Access to counselling services, digital health, and well-being advice through TELUS Health.
* Health cash plans.
* Internal development courses to support your career growth within the Group.
* Access to apprenticeships and accredited qualifications—earn while you learn and gain nationally recognized qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Opportunities to join colleague networks, share experiences, and support initiatives for positive change.
* Volunteer opportunities and support for JD Foundation initiatives.
* Employer engagement forums to influence positive change.
* Incremental holiday allowance.
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