Senior Customer Service Advisor (NON-call centre) Location: Birstall Salary: £30,000 per annum + bonus per named 5-star Trustpilot review Hours: Full-time, Permanent | Office-based An opportunity has arisen for an experienced and professional Senior Customer Service Co-ordinator to join our busy operations team. This is a pivotal role within the business, providing a high level of support to customers while working closely with internal departments to ensure swift and effective resolution of enquiries and complaints. Key Responsibilities: * Responding to telephone and email enquiries from a range of clients, including homeowners, architects, and contractors * Managing the Customer Service inbox and ensuring timely, accurate responses * Taking ownership of all customer cases from initial contact through to resolution * Coordinating the dispatch of replacement goods, spare parts, and the return of faulty items * Following up with customers to ensure satisfaction and closure of cases * Maintaining accurate records and reports in line with internal systems * Developing service procedures and contributing to continuous improvement * Supporting the wider business in delivering a high-quality, customer-focused service Requirements: * Proven experience in a senior customer service, logistics, or planning role * Strong interpersonal and communication skills * Ability to manage and...