?? Join Our Team as a Financial Inclusion Advisor ?? Location: St Austell, Cornwall (Head Office) - with travel across the regionHours: 30 hours per week Salary: £22,936.22 per annum (pro rata)Department: Customer Experience & Commercial Are you passionate about making a difference in people’s lives? Do you have a strong understanding of welfare benefits and a desire to help others achieve financial stability? If so, we’d love to hear from you! ?? About the Role As a Financial Inclusion Advisor, you’ll play a vital role in supporting our customers to improve their financial wellbeing. You’ll provide expert advice on welfare benefits, help tenants maximise their income, and work closely with other agencies to ensure customers receive the support they need. Your responsibilities will include: Delivering tailored welfare benefit and financial inclusion advice. Supporting customers affected by welfare reform. Promoting financial capability and tenancy sustainment. Building strong partnerships with external agencies. Advocating on behalf of vulnerable customers. What We’re Looking For We’re seeking someone who is: Experienced in providing services to diverse customer groups. Knowledgeable about welfare reform and social issues. Emotionally intelligent, empathetic, and an excellent communicator. Organised, proactive, and able to manage a varied workload. Committed to equality, diversity, and inclusion. Essential qualifications include: GCSEs (grades 4–9 or A–C) in English and Maths. A-levels or equivalent Level 3 qualifications. Information, Advice and Guidance qualification or equivalent experience. ?? Why Join Us? You’ll be part of a supportive team that values innovation, collaboration, and customer care. We offer: A meaningful role where you can make a real impact. Opportunities for professional development. A positive and inclusive working environment ?? Benefits We offer a competitive benefits package including: 27 days annual leave (plus bank holidays) (pro-rated) Professional membership fees paid Occupational sick pay (3 months full pay, 3 months half pay) 4% employer pension contribution (includes 3x salary death in service benefit) Medicash Health Cash Plan (includes dental and optical) Flu jab & wellbeing initiatives Cycle to Work Scheme Family-friendly policies Agile working options (office, home, or local area) ?? Closing Date: Sunday 23rd November at Midnight ?? Interviews to be held on Monday 1st December - Face to Face at Stennack House We may close this vacancy early if we receive a high volume of applications—so don’t wait!