The SPS Pay & Pension Service is a fast-paced, dynamic, and demanding environment, where our team is committed to putting customers at the heart of everything we do. We collaborate with a wide range of stakeholders across the function, including employees, managers, HR teams, business areas, as well as third-party providers such as Civil Service Pension administrators, HMRC and our payroll and benefit providers.
Reporting to the Pay & Pensions Manager, this role will support with the day to day line management of the Pay & Pensions Team with a strong focus on customer service and efficient delivery of a comprehensive and accurate Payroll service.
This is a business-focused operational delivery role, offering a fantastic opportunity to have an impact on the way we deliver Payroll services across the organisation.
If you have the following, we would like to hear from you:
1. Minimum of five SCQF 4 or above qualifications including English and Mathematics/Arithmetic or relevant experience gained in a similar payroll role and/or environment.
2. Attained Certificate in Payroll Practice or equivalent or willing to work towards.
3. Demonstrable experience working in a complex, fast‑paced payroll environment with a strong track record of accurate payroll data administration and strict adherence to GDPR/Data Protection requirements.
4. Strong analytical and problem‑solving skills, with the ability to identify issues, carry out secondary quality assurance, prevent errors, and resolve customer queries promptly while maintaining a high‑quality customer service focus.
5. Proven ability to lead, coach and develop individuals and teams, delivering strong results through inclusive management, supporting capability development, and enabling others to perform effectively.
6. Ability to work independently and collaboratively, effectively planning and prioritising a demanding workload while building positive relationships with stakeholders, customers and external partners. Experience using payroll systems (e.g. iTrent) is desirable.
Some of the benefits you can enjoy in role are:
7. Attractive Pension (Civil Service)
8. Commitment to your personal and professional development
9. Annual Leave - 34 days rising to 42 days
10. Free car parking
11. Discounts at high street stores, supermarkets and restaurants through our partners at Blue Light Card, Edenred and Civil Service Sports Council.
12. Sick Pay