About Our Client
Our client is a leading Housing Association based in North West London.
Job Description
The key responsibilities:
· Review and triage defects reported by customers to determine the best route of resolution either through repairs service.
· Maintain records of reported defects to ensure they have been resolved satisfactorily inline with both external and internal SLA's.
· Work closely with the Defects Coordinator to offer technical advice, guidance, and support when communicating defects and action plans with repairs service, and customers.
· Work with customers to obtain further details for reported defects and repairs so these can be triaged correctly.
· Support customers to understand their new home and the equipment in it, through way of home demonstrations and easy to follow step by step guides.
· Manage the day-to-day performance and relationships with operational team, customer service team, and sub-contractors to ensure defects are completed efficiently and satisfactorily for customers.
The Successful Applicant
The successful candidate:
* Experience and knowledge working with new build properties
* Strong ability to manage relationships with external stakeholders, including the developer
* Technical knowledge and experience managing and resolving defects within new build properties
* Experience reviewing and auditing O&M/H&S files
* Basic technical understanding of Mechanical and Electrical equipment, passive and active fire safety systems, MVHR and HIU's
* An understanding of the Building Safety Act 2022
* Experience using asset management portals such as Connect, QL, PIMMs and Hilti
* A good understanding of the development process and how new homes are constructed
What's on Offer
What is on offer?
* 9 Month Contract
* £40,583 salary
* Hybrid working
* 25 days + bank holidays annual leave
* Buy/Sell up to 5 days of annual leave per year
* Immediate start
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