Job Overview
We are seeking to appoint a second Tenancy Officer to join the Operations team and support growth within the organisation. The ideal candidate will be self motivated, with an attention to detail who is prepared to get involved will all aspects of the service. The successful candidate will contribute to efficient tenancy and occupancy management, utility management and compliance with operational processes.
Responsibilities
* Track and manage utilities, council tax, and occupancy infrastructure.
* Review and verify rent assessment documentation for accuracy and completeness.
* Maintain a record of rent assessment documentation.
* Circulate reports to the tenancy team and collaboratively work with them to ensure the organisation has accurate, up to date, and reliable data.
* Produce comprehensive reports for senior management, highlighting any historic and current income issues, tenancy issues and any and all gaps in data relating to utilities.
* Ensure that the other members of the organisation are kept up to date with all data collection that is relevant to them.
* Oversee the monitor data accuracy and completeness across the organisation.
* Ensure compliance with procurement policies and procedures.
Requirements
* Experience of using CRM systems, accounting system or other related software
* Experience of working closely with other departments in order to meet deadlines and targets
* Ability to manage own and team conflicting deadlines and prioritise as required
* In depth understanding of utility bills and processes
* Ability to record, interpret and report on data from multiple data sources.
* Understanding of rent and service charge setting
* Understanding of the Standards set by the Regulator of Social Housing
* Understanding of the Housing Act
* Understanding of GDPR
* Excellent written and oral communication skills
* Excellent collaborative working skills
* Good standard of education with good literacy, numeracy and ICT skills
* Good Excel and data management skills
Parasol Homes Limited CBS is a Registered Provider of Housing with the FCA ).
Are you a confident individual with the drive and passion to deliver a first-class service to the business and work independently on a day-to-day basis when required?
If you want to work in an environment where every day you work together as a team to make a real difference to someone's life, we would love to hear from you.
Job Type: Full-time
Pay: From £27,500.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Flexitime
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
Experience:
* Housing & Tenancy Management: 2 years (required)
* Housing Benefit: 2 years (required)
Work Location: Hybrid remote in Watford WD18