Contract Type
: Permanent, full time
Salary Package: £, to £,, Company Van, large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year
Hours: am – pm Monday to Friday, participation in out of hours will also be required Interview Process: -stage process
Why SCC?
1. An inclusive workplace
2. Excellent package: solid basic and company benefits
3. Hybrid working & core hours in line with role requirements
4. Career development and life-long learning opportunities
5. Opportunity to join Europe's largest privately-owned IT Company
Role purpose: To attend customer sites to provide support on IT hardware and software products, within therequired Service Level Agreement (SLA). To Work efficiently and proactively to deliver ITsupport services to a wide range of customers Key responsibilities:
6. To repair diagnose and replace PC’s, Laptops, Printers, Servers, Data Storage, Tape Libraries, Communications Equipment and retail equipment and associated peripherals.
7. To perform desk side support to SCC clients as requested
8. Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
9. Assist other engineers in the delivery of service to our customers.
10. Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
11. Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
12. Be able to do customer rebuilds and configuration to desk.
13. Will carry out AV repairs and Printer repairs
Skills and experience:
14. Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation
15. Server Support Experience Wintel & UNIX
16. Data Storage Hardware Break Fix Experience
17. Trained in Desktop/Laptop/Printers and Servers
18. Network Support Skills Switches, Routers – Cisco / HP etc
19. Good knowledge of common software products
About You