General Description
ASEL designs, develops, and delivers fully bespoke and integrated security solutions. We bring together people, technology, and processes to achieve results-driven outcomes. As pioneers in security risk modelling, our business is supported by a risk advisory practice that utilizes data and insights to identify and mitigate risks, inform strategy, prevent crime, and reduce costs.
If you have the drive, ambition, skills, and experience, apply now to join a team of like-minded professionals. We offer competitive rewards, additional training, and promotion opportunities within a growing business across the UK and Europe.
Key Responsibilities:
* Manage key accounts for large security contracts
* Assist finance team with aged debt management
* Provide administrative support to the team
* Support customer meetings regarding service-related queries
* Ensure smooth reporting internally and externally
* Manage service statistics, outstanding calls, and follow-ups
* Maintain internal dashboards
* Handle billing, including daily invoicing, renewals, and manual invoicing for service and installation teams
* Report to senior management
* Oversee customer portals and ensure SLA adherence
* Develop long-term relationships with internal and external teams
* Coordinate cost analysis with department heads to ensure timely billing
* Collaborate with cross-functional teams
* Support sales teams in account management
Key Duties:
* Oversee account administration to meet SLA/KPI targets
* Manage daily call costing and closure
* Analyze dashboards
* Manage cash flow and maintain records
* Produce billing via customer portals
* Ensure proper site setup for invoicing
* Manage portal and dashboard operations daily
* Track open calls and coordinate with service teams
* Ensure correct portal usage and postings
* Manage purchase orders with procurement
* Support sales and service administration
Qualifications and Skills:
* Proficient in Word, Excel, and in-house systems
* Experience in the electronic fire and security industry is beneficial but not essential
* Experience in project and sales administration is desirable
* Ability to deliver customer-focused solutions
* Proven project management skills for new contracts
* Strong prioritization and time management skills
* Attention to detail and deadline adherence
* Experience working in a busy office environment with strict deadlines
* Good organizational skills and procedural adherence with flexibility for ad hoc requests
* Full training provided as needed
Personal Qualities and Behaviours:
* Hardworking, committed, team-oriented, eager to learn and progress
* Motivated and proactive
* Excellent communication skills and customer service
* Ability to make a positive impact and connect with people
Package offered:
* Competitive basic salary
* 25 days holiday plus bank holidays
* Perkbox incentives
* Opportunities for career progression
* Full training and refresher courses
* Pension scheme
* Employee of the month (£50 reward)
* 110% club for top performers with prizes and rewards
* Wage stream flexible wage access
* Employee Assistance Programme (EAP)
Mission, core values & competencies:
Align with the company’s core values to achieve organizational goals. Take personal responsibility for career development by regularly reviewing and improving performance based on your development plan.
Equality & Diversity
We value diverse skills and experiences and are committed to equal opportunities for all. Our goal is to ensure fair employment and advancement based on skills, aptitude, and ability. We strive to create an inclusive environment that promotes excellence through diversity, leadership, and management.
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