About Fleeto
Fleeto is a leading PCO car rental company dedicated to providing high-quality vehicles and exceptional customer service to our clients. As part of a larger group, Fleeto plays a vital role in ensuring smooth operations for private hire drivers across the UK.
Role Purpose
The Receptionist / Front of House is the first point of contact for visitors, drivers, and partners at Fleeto. This role combines traditional reception responsibilities with hands-on involvement in vehicle handovers, including check-in and check-out inspections. The ideal candidate will be professional, highly organised, and customer-focused with strong attention to detail.
Key Responsibilities
Front of House & Reception:
* Welcome visitors, drivers, and customers, ensuring a professional and friendly first impression.
* Answer incoming calls, emails, and queries in a timely and polite manner.
* Manage reception area to ensure it is tidy, professional, and welcoming at all times.
* Handle basic administrative duties (filing, data entry, scanning, booking appointments).
* Support customer service queries and escalate issues where required.
Vehicle Check-In / Check-Out Duties:
* Carry out vehicle handovers with drivers, including:
* Conducting thorough pre- and post-rental vehicle inspections (inside and out).
* Recording vehicle condition accurately with photos and checklists.
* Explaining vehicle features and rental terms to customers.
* Collecting keys, documents, and ensuring correct sign-off.
* Report any damages, defects, or missing items promptly to the Operations team.
* Update booking system with inspection results and status of vehicles.
* Support the fleet team in coordinating vehicle availability.
Key Skills & Attributes
* Professional, approachable, and customer-focused.
* Strong communication skills (verbal and written).
* High attention to detail when recording vehicle condition.
* Good IT skills – confident using booking systems, email, and MS Office/Google Suite.
* Ability to multitask in a fast-paced environment.
* Team player with a proactive and flexible approach.
Requirements
* Previous experience in a customer-facing or reception role (desirable but not essential).
* Knowledge of vehicle rental, automotive, or PCO sector (an advantage, but training provided).
* Full UK driving licence (preferred, for moving vehicles when needed).
* Must be reliable, punctual, and well-presented.
What We Offer
* Competitive salary and benefits package.
* Opportunities for career development within the Fleeto group.
* A supportive and inclusive work environment.
* On-the-job training and mentoring.
* The chance to be part of a fast-growing, innovative company.
How to Apply
If you're ready to be the first point of contact in a vibrant and customer-focused company, we'd love to hear from you
Join Fleeto, where you'll not only help keep our business running smoothly but also make a difference for our customers every day.
Job Type: Full-time
Pay: From £25,000.00 per year
Ability to commute/relocate:
* Dagenham RM8 1RX: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person