Are you an enthusiastic individual with excellent communication skills with the ability to prioritise tasks and solve problems? If so, this is your opportunity to make a difference to your community joining Dorset Highways. We are looking for a positive individual interested in working as part of a small team belonging to Dorset Highways sharing our values and supporting our vision of ‘Moving Dorset Ahead’. What you will be doing This essential role sits within the Operational Support Team who are responsible for supporting Dorset Highways within Dorset Council. Your main purpose will be to provide administrative support to the operations team, Learning and Development Team and to have a main role in reception. You will be responsible for letters and quotations to members of the public, correspondence with Highways stakeholders, ensuring emergency callouts are actioned within tight timelines and taking minutes in meetings. You will also be dealing with queries by both ‘phone and email and taking payments from members of the public. As part of the reception team you will be front facing for visitors within Charminster depot and will need the ability to turn your hand to every challenge. Collaboration is key to the successful delivery of Dorset Highways and you will take responsibility for prioritising your work to meet tight deadlines About You We are looking for a team member with an attention to detail and an ability to prioritise who is driven to improve our service and committed to the highest standards. A robust team player, with a flexible approach, keen to support colleagues working in our friendly and busy team. You will have excellent customer service standards as well as exceptional communication/computer skills. You will share our values, building good working relationships with colleagues across Dorset Highways and the Council. Training will be provided, but we would like someone with skills which are transferable to this role, with a willingness to learn quickly with the support of your team colleagues. The successful candidate will be able to travel to Charminster depot. This role will be based in reception and, as a frontline role, will be primarily office based. We genuinely value the positive contribution of every member of our team, provide extensive continuing professional development and are keen to welcome other like-minded staff. Further Information For further details contact Lisa Upward 01305 228134 Please note this role is based at Charminster (Dorchester) About Us At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video: Unable to show this video due to your cookie preferences At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future. We: provide essential services that support over 300,000 residents work in partnership to make a real difference value every role and the impact it has on our communities support our employees to grow, develop, and thrive You will: be part of a team that works together for a better Dorset have access to a range of benefits and support receive training and development opportunities to help your career progress We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve. We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application. This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement. If you’re passionate about making a difference, we’d love you to join us. Find out more about how to apply.