Director of Wellness– “Premium Luxury Wellness “
Location London
Salary: £70,000 - £80,000
My client has a great new role in a high-end luxury wellness venue based in central London offering a range of facilities pools, treatment rooms, sauna and much more. The Director of Wellness role will involve membership, Reception, Facilities and Spa responsibilities
Key Responsibilities
* Oversee daily operations across Reception, Therapies, Membership, Gym, Pool, Food & Beverage, Promotions, and Changing Rooms.
* Drive membership performance and monitor monthly results to maximise revenue.
* Maintain and develop therapy offerings aligned with the brand’s premium standards.
* Handle guest complaints efficiently and oversee all service procedures to maintain outstanding guest satisfaction
* Assist in the procurement of operating supplies and equipment and contract third-party vendors for essential services.
* Monitor daily operational reports and make informed decisions to optimize performance.
* Ensure full compliance with all operating controls, policies, procedures, and service standards.
* Deliver staff training focused on upselling memberships and ancillary services.
* Safeguard operational quality, health and safety, and regulatory compliance across all areas.
* Plan and enhance wellness, fitness, and lifestyle programmes, including retreats and special initiatives.
* Ensure facilities are maintained to the highest standards of cleanliness, safety, and presentation.
Experience & Skills
* Minimum 3 years in a leadership role within luxury wellness, spa, or leisure environments.
* Strong background in health, fitness, and wellness operations.
* Demonstrated ability to lead, motivate and develop team members.
* Excellent communication and interpersonal skills with an engaging, motivational style.
* Fluent in English with strong administrative and organisational ability.
* High personal standards, attention to detail, and professional presentation.
1. For further information or a confidential discussion, contact “david@corecruitment.com” or call 02077902666.