An exciting opportunity has become available for a Guest Relations Executive to join our Front Office team at Grosvenor House Suites!
The successful candidate will be responsible for the daily running of the Guest Relations department.
As our Guest Relations Executive, you will be the overall conductor of an exceptional guest experience and the main contact for any VIP or group business.
About us
Grosvenor House Suites offers a luxurious and sophisticated lifestyle at Londons most exclusive address. Enjoy the refined services of a luxury hotel combined with the privacy, comfort, and generous living space of a contemporary Mayfair residence. Located on the corner of Park Lane and Mount Street, Grosvenor House Suites is convenient for the boutiques and galleries of Mayfair and overlooks iconic Hyde Park.
About you
Proven experience in a similar role at a luxury hotel
Excellent command of the English language both written and spoken
Experience of Middle Eastern guests
Arabic speaking desired
Key skills
Experience in managing people
High attention to Detail
Good working knowledge of Word, Excel, Outlook, PowerPoint
Exceptional organisational skill
Good knowledge of Opera
Friendly, approachable and professional
Whats in it for you...
A competitive salary and inclusion to our discretionary service charge scheme
28 days holiday (plus an extra day for your birthday!), pension and life assurance
Medicash to claim money back and get access to lots of ways to support your physical & mental wellbeing
We have a confidential EAP hotline for any support you require and a network of mental health first aiders
Enjoy a complimentary night at GHS with breakfast and a meal for two when you pass your probation
Free night at the Hotel every year to celebrate all of your hard work
Nutritious meals provided during the day
Regular team get togethers, summer party and spectacular Winter Ball
Excellent discounts across Highgate Hotels and at Grosvenor House Suites
Ongoing training opportunities to support internal promotions
Enhanced family leave for when youre expanding your family
A monthly diversity and inclusion calendar, full of events for you to learn, celebrate and make a positive impact.
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