Hours: 37.5 hours per week (full-time) Holiday: 35 days including public holidays Salary: £25,468 - £27,486 Sponsorship: Not applicable for this vacancy Highland Hospice are looking to recruit a Shops Operations Supervisor. This is an exciting new post which involves managing and implementing various retail events and pop-up shops throughout the year, alongside providing operation support to our 15 shops across the Highlands. We are seeking someone with drive and enthusiasm for variety in their work. The successful candiate will have proven retail experience, preferably within the charity retail sector. The successful candidate will also share our values of teamwork, commitment and compassion, as they help to support and improve upon the operations of our chain of charity shops and overall retail income outlets. A DAY IN THE LIFE OF A Shops Operations Supervisor What you'll be doing Reporting to the Deputy Commerce Manager (Shops), you can expect your working week to include the following: You will work with the Deputy Commerce Manager (Shops) and shop managers to help ensure a smooth running of all shops. You will make regular visits to our 15 shops to provide on-going support to shop staff and volunteers. You will support the Deputy Commerce Manager (Shops) and shop managers in shop developments. You will be planning, implementing, and managing pop-ups and events directed by your line manager. You will be supporting the Deputy Commerce Manager (Shops) and Shop Managers in ensuring that shop operations are being upheld and developed to the correct standards. You will work alongside the wider retail and Hospice teams to support the shops operations and requirements. WHAT WE NEED FROM YOU At Highland Hospice we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, innovation, and individuality is one of the reasons we are a first-choice health employer in the Highlands We are passionate about our services and always on the lookout for new talent to join us on our journey We hire mostly on personality & potential but here are a few of our requirements To succeed in the role of Shops Operations Supervisor you will need the following qualities and skills: Be a people person who takes pride in what you do. Able to manage your own workload and effectively deliver on projects. Love working as part of a team. Enjoys being busy and working within a fast-paced environment. WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture 10% discount throughout all of our 15 Charity Shops. Access to a wide range of health benefits and services via HSF flexible schemes which can reimburse you up to 100% for a wide range of health care costs. Free access to our employee assistance program that provides you with counselling services, financial advice, mental health support and more to help overcome any personal or workplace challenges. Generous holiday entitlement with a buy more or sell some option Flexible working arrangements Pension with addition contribution matching and Death in Service Benefit Discounted meals in our cafe prepared freshly every morning Plus access to many more schemes and enhanced benefits. This post is not subject to a Disclosure/PVG check. Informal enquiries can be made to Lisa Foster, Deputy Commerce Manager (Shops), on 01463 243132 or l.fosterhighlandhospice.org.uk EQUAL OPPORTUNITIES Highland Hospice is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact. Recruitmenthighlandhospice.org.uk