We are looking for friendly volunteers to welcome those who come to donate items in our Donation Centre which accept donations from members of the public 7 days a week. From here they are sorted, priced and shipped out for sale in our 15 shops. When am I needed? The Donation Centre is open Monday – Saturday 9am – 4:30pm and 10am – 4pm on a Sunday and cannot function without volunteer support. Morning shifts tend to run 9am – 1pm, Afternoon shifts tend to run 12:30pm – 4:30pm although other shifts can be accommodated as long as they are at least 2 hours in length. Weekly or fortnightly shifts are preferred. What will I be doing? Greeting and thanking donors, making them feel valued Accepting donations from the public, advising on what can be donated, and promoting the Gift Aid scheme Moving donations to the holding point in the shop Working alongside staff and other volunteers in the warehouse in Clifton Moor, York Assisting with sorting donations if the door is quiet What skills and qualities will I need? Be friendly and confident and enjoy engaging with people Be able to work under the instruction of the managers and work as part of a team of volunteers Be able to deal with enquiries from the general public Have a positive attitude Demonstrate good attention to detail Have a willingness to learn new skills – no experience necessary Be able to maintain confidentiality How will I benefit from being a volunteer in the Donation Centre? Use your time and skills for a good cause Be valued and respected Be part of a friendly and inclusive team Gain satisfaction of a job well done, in support of a great cause Have full training and support Support and Supervision Volunteers will be supervised by the Donation Centre managers, supported by the St Leonard’s Hospice Retail Team, who together will provide you with general training and liaise closely with you over all aspects of your role. The Volunteer Services Team will help guide you through the application and induction process and be your point of contact for general enquiries about volunteering. Training Volunteers are required to complete mandatory training modules which are usually delivered via our online platform. Additional, booster and refresher training may be delivered as needed via e-learning, video links or face to face. You may also be invited to attend role specific in person meetings where appropriate. For all volunteering enquiries please contact the Volunteer Services Office on 01904 777765 or email volunteers@stleonardshospice.org.uk About the Hospice St Leonard’s Hospice provides care and support to those living with life-limiting illnesses and to the people they care about. We couldn’t carry out the important work we do without a committed and talented team of Volunteers and Supporters – people of all ages, and from all walks of life who help us provide care, assistance, and support throughout the organisation, as well as promoting the work of the hospice in local communities and raising crucial funds.