Job summary
This is an exciting opportunity to join an established talking therapies/IAPT service as an administrative assistant for the Gainsborough Talking Therapies team. We are looking for an organized, flexible, efficient team player to join our busy, supportive service.
The successful applicant will be based at Gainsborough Health Clinic supporting service delivery. Duties include reception cover, book patient's appointments, input data, other general office tasks. The service will provide regular supervision and training to support this.
You will require excellent communication, organisational and IT skills as well as having an exemplary telephone manner, with the initiative to work on your own at times.
Lincolnshire Talking Therapies is a successful IAPT service that provides a stepped care model for the treatment of people with mild to moderate common mental health problems e.g., anxiety and depression in line with NICE guidelines.
Main duties of the job
As an Administrator, you will play a crucial role in supporting the smooth operation of our talking therapies service. You'll assist both clinical and non-clinical teams, ensure a welcoming environment for all visitors, and develop essential skills for a future NHS career. To undertake reception and routine administration duties in support of clinical and non-clinical activity, ensuring a professional and efficient reception service is provided for all visitors, including service users, carers, contractors, external and internal stakeholders, along with site colleagues and teams.
Main Duties of the Apprentice Administrator (Mental Health NHS Talking Therapies):
- Provide administrative support to the talking therapies team, including answering phones and responding to emails.
- Assist with booking appointments, managing waiting lists, and scheduling assessments.
- Maintain accurate and confidential patient records in line with NHS policies.
- Welcome and guide service users, families, and visitors to the service.
- Support the preparation and distribution of clinical documents, letters, and reports.
- Help to organise meetings and take minutes when required.
- Input data and generate routine reports for the team.
- Work closely with clinical and administrative colleagues to ensure the smooth running of the service.
- Uphold patient confidentiality and treat all information sensitively.
- Undertake general office tasks such as photocopying, scanning, and filling
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visit find out more.
Details
Date posted
13 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year pa
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
AC
Job locations
Lincolnshire Talking Therapies, Gainsborough Health Centre
Hickman Street
Gainsborough
DN21 2DZ
Job description
Job responsibilities
Please view the attached Job Description and Person Specification for further details regarding this position.
Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification for further details regarding this position.
Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
Person Specification
Skills
Essential
* Understands Code of Conduct in relation to Data Protection and Information Governance.
* Organise and plan straightforward activities relating to own workload on a day to day basis, some on going, adjusting own workload in response to prevailing circumstances.
* Managing own activity within sphere of responsibility. Ability to accurately input confidential data onto a database
* Excellent telephone manner
* Able to use own initiative
* Able to communicate with Service Users
* Resilience to difficult and sometimes potentially upsetting situations
* Able to be flexible if required
Qualifications
Essential
* GCSE in English, grades A-C or level 2 Literacy or equivalent;
* NVQ level 2 or equivalent Qualification and or experience
* Conversant with Microsoft Office, particularly Word/Excel/PowerPoint/electronic diary management
* Word processing/IT skills
Experience
Essential
* Has worked in a busy office environment
* Customer service experience
Desirable
* Administrative experience within an NHS setting
Person Specification
Skills
Essential
* Understands Code of Conduct in relation to Data Protection and Information Governance.
* Organise and plan straightforward activities relating to own workload on a day to day basis, some on going, adjusting own workload in response to prevailing circumstances.
* Managing own activity within sphere of responsibility. Ability to accurately input confidential data onto a database
* Excellent telephone manner
* Able to use own initiative
* Able to communicate with Service Users
* Resilience to difficult and sometimes potentially upsetting situations
* Able to be flexible if required
Qualifications
Essential
* GCSE in English, grades A-C or level 2 Literacy or equivalent;
* NVQ level 2 or equivalent Qualification and or experience
* Conversant with Microsoft Office, particularly Word/Excel/PowerPoint/electronic diary management
* Word processing/IT skills
Experience
Essential
* Has worked in a busy office environment
* Customer service experience
Desirable
* Administrative experience within an NHS setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lincolnshire Partnership NHS Foundation Trust
Address
Lincolnshire Talking Therapies, Gainsborough Health Centre
Hickman Street
Gainsborough
DN21 2DZ
Employer's website
(Opens in a new tab)
Employer details
Employer name
Lincolnshire Partnership NHS Foundation Trust
Address
Lincolnshire Talking Therapies, Gainsborough Health Centre
Hickman Street
Gainsborough
DN21 2DZ
Employer's website
(Opens in a new tab)