Head of Amazon CX Practice | Remote/Hybrid (UK) | Competitive SalaryPeaple Talent is working with an innovative, award-winning customer experience consultancy that is transforming how organisations connect with their customers using next-generation Amazon-focused CX technologies and platforms.We’re looking for a Head of Amazon CX Practice to lead the strategic development, growth, and delivery of customer experience solutions across Amazon platforms. You’ll play a pivotal role in shaping the vision of the Amazon CX practice, driving operational excellence, and guiding teams through complex, large-scale CX transformations.Why You’ll Love ItLead and shape a high-growth Amazon CX practiceWork with cutting-edge CX and cloud technologiesRemote-first with flexible hybrid workingInfluence strategy, governance, and innovation at scaleBe part of a certified “Great Place to Work” cultureWhat You’ll Bring8–10+ years’ experience in CX leadership roles, ideally within the Amazon ecosystemDeep understanding of Amazon Seller Central and related toolsStrong leadership, stakeholder management, and communication skillsProven experience managing cross-functional teams and complex programmesStrong analytical and data-driven decision-making capabilityNice to HaveExperience growing and scaling a practice or business unitBackground in pre-sales, solution shaping, and client engagementTechnical understanding of AWS and Amazon Connect environmentsExperience driving governance, risk, and compliance in regulated environmentsEligibility for SC clearance