Job Description - Client Services Manager (25783)
Position: Client Services Manager
Location: Covering services in Gloucester and Stroud
Type: Permanent, full-time (37.5 hpw)
Salary: £28,890 pa and benefits including Health Cash Plan
About the Role
Join us as our Client Services Manager to lead our ABS Gloucestershire team, supporting properties in Gloucester and Stroud. You will oversee services for customers with high-level support needs, including alcohol and substance misuse, mental health, and homelessness, across 4 properties ranging from self-contained bedsits to a one-bedroom flat. This is your chance to empower colleagues and deliver excellent outcomes for customers.
Key Responsibilities
1. Lead support workers and coordinators to deliver person-centered, quality housing support services.
2. Coach team members and manage performance.
3. Act as Safeguarding lead and oversee health and safety checks and risk assessments.
4. Promote the service to agencies and the community, enhancing visibility and accessibility.
5. Ensure service quality through KPIs and customer satisfaction surveys, empowering both customers and colleagues.
Candidate Requirements
* Excellent communication and people skills, with the ability to understand customers' situations.
* Confidence to challenge behaviors not aligned with values and advocate for customers.
* Experience in leading a team and empowering others.
* Experience delivering support in housing or care settings.
* Must have a vehicle insured for business purposes; mileage paid.
Note: Due to sponsorship limitations, we cannot currently offer sponsorship to external candidates, subject to review.
Team and Environment
You will work with Richard, our Senior Client Service Manager, and Rea, our Cheltenham-based Client Service Manager, leading the Gloucestershire team. We are passionate about making a difference and pride ourselves on a supportive, relaxed, and fun environment.
Additional Details
* Flexible working hours, with potential for tailored work patterns.
* Manage your own diary while ensuring 7-day service coverage.
* Use of technology required.
* Enhanced DBS check required; paid for by us.
Our Beliefs and Benefits
We foster an inclusive environment where colleagues can be themselves. Our diversity networks support multicultural, LGBTQIA+, and disability colleagues. Benefits include:
* 34 days leave, increasing to 39, with options to buy more and time off for volunteering.
* Health cash plan saving up to £1140/year.
* High street discounts, holiday offers, and savings on various purchases.
* Opportunities for career growth within the organization.
* Colleague wellbeing support.
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