Job Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.
As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.
Key responsibilities include:
Maximise profit:
* Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
* Focus on delivering great availability and cost controls through excellent processes.
* Create a culture of sell a £, save a £ to maximise store sales and profit.
* Deliver on all agreed KPIs.
Engage, develop & retain great people:
* Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
* Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
* Foster an inclusive culture where everyone can be their best at work.
* Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
* Manage the team effectively using performance processes and continuous conversations.
Doing the right processes and doing them right:
* Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
* Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
* Ensure all cash handling and security policies and processes are fully implemented in the store.
* Deliver the best digital service by implementing all One Best Way processes in the store through the team.
* Ensure legal compliance across all areas to minimise any risk to the business.
* Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
Leadership:
* Lead by example to get the best from the team and provide the best service to customers.
* Be approachable and respectful to customers and colleagues.
* Work together with enthusiasm and take action to reduce waste.
* Show consideration for the business and its people.
* Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
* Communicate effectively, having regular conversations and listening to understand.
* Plan in advance, prioritising key tasks and activities.
* Set the pace of the team by being hands-on to deliver a great store.
* Solve problems by making the right decisions for the store.
* Coach the team by asking the right questions to drive performance and help them be their best.
* Delegate tasks at the right time to the right colleagues.
* Motivate the team to deliver consistent operational standards.
Required skills & experience:
* Proven experience in a retail management role.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and manage priorities.
* Customer-focused with a passion for delivering outstanding service.
* Strong problem-solving and decision-making abilities.
* Flexibility to work across different stores.
What We Offer:
* 15% discount in all Iceland and The Food Warehouse stores.
* 33 days holiday (including Bank Holidays).
* Christmas vouchers – increasing with length of service.
* Refer a Friend scheme.
* Christmas saving schemes.
* Long service awards.
* Option to join a healthcare plan.
* Grocery Aid for free and confidential financial, emotional and practical support.
* Clear career pathways with opportunities for development and progression.
* A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
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