Job Description
We deliver progress. What you’ll do and how you will make an impact.
* Predictive Modelling: Design and deploy robust ML models to solve business challenges, specifically Churn Propensity and Next Best Action (NBA) engines.
* Customer Analytics: Develop advanced Customer Segmentation using clustering techniques to tailor services and communications.
* Commercial Valuation: Own xLTV and ROI logic, modeling long-term customer value to optimize acquisition and retention spend.
* Deployment & Ops: Collaborate with Data Engineers to productionise scalable models, ensuring continuous monitoring for drift and performance.
* Experimentation: Design and analyse A/B tests to validate model effectiveness and measure commercial uplift.
* Stakeholder Partnership: Translate complex statistical outputs into actionable insights for Marketing, Product, Commercial and Ops stakeholders.
We work together. Your team and the people you will work with…
Our Data teams are small, empowered, and cross-functional, taking full ownership of the solutions they build. We adopt the technologies that best support our goals and continuously raise the bar on how we deliver value.
UW’s Data team is a highly driven, impact-focused group dedicated to understanding customer behaviour and shaping the company’s strategic decisions. The team applies advanced data science and machine learning to uncover key drivers of customer actions and to build business-critical models including Customer Lifetime Value and Acquisition Cost.
Qualifications
Required Skills and Experience
* Experience: Proven Data Science experience within a retail, B2C subscription or utilities environment.
* Modelling Expertise: Strong ML knowledge (Regression, Classification, Clustering, Time-series). Expertise in Churn and Propensity modeling is essential.
* Tech Stack: Expert-level Python (pandas, scikit-learn) and advanced SQL for complex feature engineering.
* Commercial Acumen: Ability to link technical metrics to business KPIs.
* Communication: Strong data storytelling skills to explain "black box" models to business leaders.
Additional Information
So why pick UW?
We’ve got big ambitions, so there’s going to be plenty of challenges. There are also a lot of benefits:
* An industry benchmarked salary. We’ll share it during your first conversation.
* Discretionary performance bonus
* Enjoy a discount on our services and receive our coveted Cashback Card for free.
* A matched contribution pension scheme and life assurance up to 4x your salary.
* Family-friendly policies, designed to help you and your family thrive.
* Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
* Belonging groups that help UW shape an even more inclusive future.
* A commitment to helping you develop and grow in your role.
Apply here!
You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t meet all the criteria? We welcome applications from diverse and varied backgrounds, so get your application in and let’s chat!
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.