Job Title: HR and Administration Officer
Reports to: Service Lead & Directors
Hours: 18 hours per week (excluding breaks)
Salary: £11,512.80 per annum (pro rata based on full-time salary of £23,985)
Location: Hybrid - working from home / based at Hagley House, B16 8LA
Contract Type: Permanent part time contract
Pegasus Supported Housing is committed to consistently delivering the highest standards of housing and support for adults, ensuring individuals are safeguarded and their unique needs are recognised and met. Each person's support plan is collaboratively developed through consultation and strengthened by comprehensive support and risk management planning.
We seek to empower every service user to be placed at the very centre of their support, encouraging autonomy and providing opportunities to shape the services they receive. Our vision, values, and aims underpin every aspect of our practice and are the foundation of our reputation as a respected provider of supported housing services.
At Pegasus, we know our employees are key to making this vision a reality. We take a collaborative approach to staff development, recognising and rewarding strengths while offering support to develop areas that require growth. Empathy underpins all our work — with service users and with colleagues — which means we are flexible when needed, value feedback and opinions, and ensure everyone is treated with respect.
Our core values guide everything we do:
* Invest in Others – nurturing growth and potential.
* Consult – listening, engaging, and working together.
* Person-Centred – tailoring support to the individual.
* Integrity – being open, honest, and accountable.
* Empowerment – enabling independence and confidence.
Joining Pegasus means becoming part of a team dedicated to making a lasting difference, supporting individuals to live safe, independent, and fulfilling lives, while working in an environment where your growth, wellbeing, and contribution are valued.
Purpose of the Role:
The HR and Administration Officer plays a vital role in supporting the effective and smooth running of Pegasus Supported Housing. This role is key in driving Pegasus Supported Housing's vision and values throughout all employees and combines generalist HR functions with administrative support, contributing to all aspects of the employee lifecycle and day-to-day business operations. Key duties include supporting recruitment and onboarding, maintaining accurate employee records, processing payroll-related data, and liaising with HR support services to ensure compliance with employment law and best practice.
This is an excellent opportunity for someone with strong administrative and HR experience who thrives in a values-driven organisation and is passionate about contributing to supported housing services.
Key Responsibilities and Duties: Human Resources Administration & Support
* Maintain and update HR systems with accurate information for new starters, leavers, and any contractual changes.
* Review and implement HR policies and procedures in line with external HR consultancy support.
* Support recruitment processes including advertising vacancies, calculating salaries, shortlisting, coordinating interview tasks, and contacting candidates.
* Prepare offer letters, contracts of employment, and contractual amendment letters.
* Process DBS checks for new starters and ensure certificate details are recorded.
* Maintain organised and compliant employee records, ensuring all required documentation is included and checklists are complete.
* Support and coordinate staff induction and orientation processes.
* Assist in staff development and performance management activities.
* Respond to general HR queries and escalate complex issues to the Service Lead, Directors, or external HR provider as required.
* Produce HR reports such as absence statistics and staffing data for senior management.
Payroll and Pensions Support
* Collate and process monthly staff mileage claims, ensuring a clear audit trail and appropriate authorisation.
* Input new starter, leaver, and contract change data into payroll systems and reconcile payroll monthly.
* Respond to payroll queries and liaise with Directors and payroll providers where necessary.
* Post payroll journals to the accounting system and support payroll reconciliation.
* Monitor and query business reports related to payroll and employee data.
Administration and Organisational Support
* Provide administrative support to the Service Lead and Directors across a range of tasks, including record keeping, report preparation, and correspondence.
* Support general business administration tasks as required, contributing to the smooth day-to-day running of the service.
* Maintain confidentiality and ensure secure handling of all personal and sensitive information.
General Responsibilities
* Participate in regular supervision and performance reviews.
* Ensure accurate timekeeping and record submission.
* Follow all Safeguarding, Health and Safety, and Data Protection policies and procedures.
* Promote equality, diversity, and inclusion in all aspects of the role.
* Take personal responsibility for professional development and remain up to date with HR best practice and legal changes.
* Carry out any other reasonable duties in line with the scope and spirit of the role.
Person Specification Essential:
* Minimum CIPD Level 3 in People Practice or equivalent qualification in Human Resources or a related field.
* Proven 1 year experience in a HR and administrative role.
* Strong communication and interpersonal skills.
* Excellent organisational skills and attention to detail.
* Proficient in Microsoft Office and HR/payroll software systems.
* Understanding of employment law, GDPR, and good HR practice.
* Ability to work independently and manage multiple priorities.
Desirable:
* Experience working in supported housing, social care, or a non-profit environment.
* Experience with social media for recruitment or internal communications.
* CIPD Level 5 qualification or working towards it.
What We Offer:
* CIPD level 5 in People Management
* A supportive and values-driven working environment.
* Opportunities for professional development
* Flexible working hours (within core hours).
* Regular supervision and support.
* Empowering and passionate leadership
Job Types: Part-time, Permanent
Benefits:
* Casual dress
* Company events
* Company pension
* Discounted or free food
* Flexitime
* Free or subsidised travel
* On-site parking
Application question(s):
* Minimum qualification of CIPD Level 3 People Practice or equivalent
Experience:
* HR support: 1 year (required)
Work Location: Hybrid remote in Birmingham B16 8LA