Branch Manager - Romford (No Weekends!) Who we are We’re BSS, part of the Travis Perkins Group, and we’re all about providing the heating and plumbing essentials that keep homes, offices, and buildings running smoothly. With 55 branches across the UK and a strong partnership with TF Solutions, we’re more than just a supplier – we’re problem solvers, supporting new technologies and helping our customers reduce their carbon footprint. It's all about being there when it counts. Our high-performing Romford branch places a strong emphasis on retaining repeat business, using positive customer experience as a tool for securing customer loyalty. Our Romford branch holds a very busy trade counter alongside a predominantly delivery-based operation, with a sizeable portfolio of high-value/key accounts - some reaching £1m annually. What you’ll be doing As Branch Manager, you’ll be at the heart of our Romford branch, leading a motivated and talented team of sales, drivers, and warehouse experts. You’ll oversee everything from admin and stock, to the smooth delivery of products by our two delivery vehicles. Your mission? Drive sales, hit profit targets, and uphold our high standards of customer service, all while supporting and developing your team. Our customers vary from large national contractors undertaking highrise developments, to local independents, making your job diverse and rewarding. You’ll lead with energy, fostering a positive culture with a focus on safety and customer satisfaction to maintain the cohesive, high-performance culture across the branch. This is your chance to shine in a role where every day brings new opportunities and challenges! What’s in it for You? We offer the chance to work alongside knowledgeable colleagues, advance your career, and make a significant impact on the industry. By helping our customers tackle challenges and reduce their environmental impact, you’ll be part of something meaningful. Plus, we offer great training, opportunities for career growth, and a supportive, team-focused environment where success is celebrated! We offer: Attractive annual salary Performance-based bonus that rewards your hard work Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth Generous contributory pension scheme to secure your future Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation Wellbeing support to keep you feeling your best MyPerks discounts at top retailers, restaurants, and more! Working hours: Monday to Friday 8am - 5pm, NO WEEKENDS! What you’ll be responsible for Developing strong, lasting relationships with customers and suppliers to drive profitable business growth. Building regular, focused communication with your team to exceed customer expectations and add value. Managing the full operation of the branch, ensuring safety standards are met, storage is efficient, and customers have a positive experience. Taking control of sales, margin, and overheads to exceed targets and deliver best-in-class financial performance. Leading a Stay Safe culture, promoting a healthy and positive workplace for all. Empowering and motivating your team to work collaboratively and provide outstanding service to customers. Who you are You’ll need to be: Commercially aware with a solid understanding of business and financial performance. An excellent communicator who can engage with a wide range of people effectively. Able to work independently with minimal supervision while keeping the team engaged. Passionate about delivering exceptional customer service. A proven leader who can inspire, motivate, and develop a high-performing team. Skilled in building relationships with a diverse range of individuals. Experienced in a similar role or as an Assistant Branch Manager. Organised, with the ability to plan, prioritise, and manage both your and your team’s workload. Proficient in IT and comfortable using it for day-to-day tasks. A skilled negotiator, able to secure the best outcomes for the business and customers. Comfortable interpreting basic financial and statistical data for decision-making. How to Apply Ready to take the next step in your career? Apply now and join a company that truly values its people. We can’t wait to hear from you! We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.