Audio Visual Service Engineer
To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.
This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead.
Role Title: Service Engineer
Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment acrossvarious job sites and client types.
Accountabilities Include: Knowledge & Key Skills
Onsite Work 80%
Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure)
Projection and Display Devices (Maintenance)
Custom Control Systems (AMX/Crestron/Extron/SY)
Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams)
Microsoft Hub
Digital Signage Systems (Scala/OneLAN/Brightsign)
Video Wall Display Systems (Datapath/Dexon)
IPTV (Exterity / Tripleplay)
Live Event Work (VC/Presentation/Broadcast)
Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general.
Site cleanliness
Communicating with customers and site contacts
Adherence to site rules, procedures, and H&S
Adhoc On-site Tech cover - annual leave, sickness
In office 20%
Completing post-job and PM reports
Providing phone/email tech support
Product research and development for client requirements
Continue with PDP and applicable training
IMS and Quality Policy awareness and development
Essential:
4 years audio-visual experience - installation/onsite/tech support
Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS)
Knowledge of Audio room acoustic optimisation within various environments
Effective communication skills at all levels, especially client-facing
Good numeracy and written skills
Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively
Quick response to service desk tickets
Able to work individually and as part of a team
Good time keeping and dressed according to the job in hand
Fully compliant with The Health and Safety at Work Act 1974
Clean driving licence and a current passport holder
AVIXA CTS
Desirable:
Crestron P101
Extron School of AV
Cisco CCIP
Microsoft Teams core skills
Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP
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