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Viridien (www.viridiengroup.com) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.
Job Details
We are looking for an experienced and motivated Helpdesk Team leader to join our HPC team based in Bolney, UK.
The successful candidate will be responsible for managing and executing tasks related to IT infrastructure and systems administration. This includes overseeing internal staff and resources involved in the installation, configuration, support, and maintenance of IT software, hardware systems, data/voice networks, and internal databases.
Key Responsibilities
* Handle IT 1st line issues, prioritizing and escalating to 2nd/3rd line as needed.
* Ensure uptime, performance, and resource availability for all IT systems.
* Communicate promptly with stakeholders.
* Prepare regular activity reports and ad hoc reports for major IT incidents.
* Ensure high customer satisfaction by capturing and resolving service requests and incidents.
* Lead and manage the team, including performance reviews and quarterly appraisals.
* Monitor team performance, providing guidance and support to ensure productivity.
* Capture demand for service requests and incident resolution.
* Develop and maintain internal knowledge bases.
* Manage user accounts and perform data-related tasks, such as daily backup checks and data transfers.
Required Skills
* Knowledge of DC hardware.
* Understanding of Network terminology.
* Linux experience.
* Zabbix (or equivalent) monitoring system.
* Jira Service Management tool.
This role requires 5 days a week on site
Why work with us?
* Competitive salary commensurate with experience
* Highly attractive bonus scheme
* Initial 22 days annual leave with future increases, complemented by a flexible buying and selling holiday program
* Company pension with generous employer contribution
* Wellbeing Unmind app – puts you in control of your mental health
* A flexible benefits platform with numerous discount schemes - gym membership, restaurants, cinema tickets, and much more!
* Regular social club events, spontaneous reward events throughout the year
* Cycle purchase scheme
* Flexible Private Medical & Dental care programmes
* Sponsorship of visas/comprehensive relocation packages
* Bank Holiday Swap - our holiday swap program allows you to change it for another day of your choice!
* Relaxed dress code policy
* Onsite Gym Facilities
Learning and Development
Our culture of learning and complementary approach to supported or self-guided career development, enables the design of tailored courses to suit specific needs our employees to aid personal growth in areas related to technical, commercial and personal skills, via an extensive suite of developed courses, managed through our own Learning Hub.
We Care About The Environment
We encourage and actively support a strong sense of community, through volunteering and various company initiatives, as well as a strong company commitment to protecting our environment through sustainable solutions, energy saving and waste reduction enterprises.
We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet
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