Overview
We are looking for a hands-on leader with a strong operational background for this 75-bedroom Holiday Inn Express in Shrewsbury, SY2 6LG. Teamwork and flexibility are essential in this hotel, where the close-knit team pivots between warm welcomes, cold drinks, and everything in between. With a solid understanding of hotel operations, you will lead from the front, inspiring and supporting your team to deliver outstanding experiences at every stage of the guest journey. This role reports to the Regional General Manager.
Responsibilities
* Oversee the smooth running of day-to-day operations in the hotel and manage ongoing profitability.
* Guide and nurture your team to ensure all revenue, guest satisfaction and brand targets are met.
* Manage budgets and control expenditure.
* Recruit, train and manage hotel employees.
* Ensure compliance with health, safety and licensing laws, and maintain property and amenities.
* Continuously improve business operations through standard procedures, maximise revenue and monitor employee performance.
Full details of the role will be discussed with shortlisted candidates. If you would like to find out more about the role before applying, please contact our resourcing team at recruitment@kewgreenhotels.com.
Qualifications / Skills
* Strong Leadership: You motivate and inspire your team, fostering a positive work environment by leading from the front.
* Exceptional Communication: With excellent verbal and written communication skills, you are comfortable interacting with guests, employees and stakeholders.
* Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
* Solution Driven: In all situations, your main goal is to provide quick, clear and effective solutions.
* Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
* Innovative and Detail Oriented: Proactive in seeking opportunities to improve service delivery and maximise revenue, with a keen eye for detail in overseeing property maintenance, health and safety and compliance.
* Team Player: Ability to recruit, train and manage a diverse team, fostering growth and development.
Benefits
* Discounted hotel stays around the globe, with food and beverage discounts.
* Attractive discounts across many major retailers, restaurants, and events.
* FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
* Personal and career development, including apprenticeships.
* 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
Next steps
A member of the recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Regional General Manager and Director of Operations.
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