ServiceNow Architect CSM focus Portal
Contract
FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)
We are seeking an experienced CSM architect to support transversal design topics, with a special focus on OnePortal integration between Adobe and ServiceNow. The candidate should have expertise in CSM Portal and integrations.
Technical & Functional Experience:
* Good knowledge of CSDM
* Excellent product roadmap awareness
* Strong knowledge of Workspaces, UI Builder, Flow Designer
* Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
* Deep knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
* Portal management and customization skills
* Practical experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup
* 10+ years hands-on experience with ServiceNow, including 3+ years on CSM & CSM Portal
* Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
* Strong problem-solving skills
* Excellent communication skills, capable of explaining complex topics to a non-IT audience, active listening, and a supportive attitude
* Proactive approach: proposing help and assistance in design activities, detecting room for improvement, and seeking optimizations
* Team player: willing to support and jump in when needed, especially during complex situations
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