Company Profile
As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.
CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world's largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide.
Job Title: Assistant Facilities Manager
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Assistant Facilities Manager to join the team located in London.
Role Summary:
Manage and support the FMC (Facilities Management co-ordinators) ensuring rotas and work task are completed
Ensure all vendors deliver services in line with the contractual obligations and expectations
Resolve any supplier issues directly with nominated vendors
Assist / develop a working BCP solution with the CBRE and client team
Schedule Monthly meetings with the client team to discuss, review and manage the vendors service levels
Notate and report all findings in a monthly report
Raise Purchase Orders on JDE and process / endorse client invoicing
Ensure a working escalation process is in place and establish a rota for call outs with the team
Escalate any emergencies connected with the facilities or equipment
Principle point of contact for Colleagues in the London sites
Liaise with FM vendors regarding service visits with assistance from the security Team
Ensure office equipment is working and has sufficient supplies
Office inspections, recording any faults
Carry out cleaning audits in conjunction with the cleaning Vendor
Assist in keeping FM Location Operational Manual and Playbooks up to date
Ensure a professional and courteous working relationship is maintained with the Landlords and their representatives in both buildings
Responsibility for the continual development of the FMC
Setting of targets and training for the FMC
Ensure that all vendors passes are returned and that NDA's are completed and filed
Manage client expectations around cover for events and specific requirements, ensuring that all stakeholders are informed and that actions and responsibilities are fully understood by all
Identify any service shortfalls
Ensure that all PPM's are carried out as scheduled
Manage the stock room, including stock levels
Manage the outsourced postal / courier service
Experience Required:
Strong proven experience in an FM or related services environment
Responsible for multiple services at site level
Good knowledge of Facilities Management SLA's / KPI's
Experience in dealing with suppliers / contractors
IT literate - Microsoft packages
Good understanding of FM service contracts and negotiations
Strong communicator with confident oral and written skills
Good administration skills with an eye for detail
Strong customer service ethic
Team player mind-set
Ability to work to pressured deadlines and take on challenges when required