As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you will:
* Provide support on maintenances required for existing to bank client base, utilising your knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions.
* Coordinate Product and Channel fulfilment by ensuring that products and services are delivered in accordance with the scope outlined in the Statement of Work.
* Support proactive project management methodologies and organisational designs to assist in managing multiple client projects effectively.
* Collaborate with internal and external stakeholders across multiple regions, under the guidance of the Senior Project Manager.
* Own client communication throughout the project lifecycle and beyond on simple ETB projects. Assist in client communication throughout the project lifecycle and beyond on complex ETB projects.
* Provide timely updates to the Project team and deal initiator on the status of all activities, ensuring transparency and alignment throughout the process and verifying project set up ahead of providing confirmation.
* Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
* Complete necessary internal forms related to fulfilment processes, including billing documents, accurately and promptly.
To be successful in this role you should meet the following requirements:
* French language proficiency at an advanced level is required, including strong verbal and written communication skills
* Proven client-facing experience, with the ability to build strong, professional relationships
* Ability to own end to end project management on simple ETB projects.
* Ability to manage competing deadlines effectively in real-time.
* Strong attention to detail to ensure accuracy in documentation creation and validation processes.
* Strong organisational skills to manage multiple tasks and deadlines.
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