Health and Social Care and Children and Young People's Services.
Has excellent office skills. Business focused. Has a flexible, positive approach to work. Wants to work in a fast-growing, fun, and professional environment.
Above all, we are looking for someone who can embrace the bespoke service we offer. We need someone who wants to be part of a high-quality service where everything is tailored around the client's needs. If you believe in always putting the client at the forefront of the service you manage and lead a team to do the same, we would love to hear from you.
Key Tasks:
1. Develop and maintain positive relationships with clients through quality assurance (QA/Service Review) visits, telephone calls, cards, and special events.
2. Liaise with the Care Manager.
3. Implement and maintain good practice initiatives to achieve an "Outstanding" rating in our next CQC Inspection.
4. Conduct client/CAREGiver introductions, brief CAREGivers on Client Journal.
5. Conduct Shadow and Support visits with CAREGivers to maintain high service standards.
6. Undertake CAREGiver observations as required by the Care Certificate.
7. Maintain accurate client and CAREGiver records using Home Instead Software.
8. Contribute to the recruitment of CAREGivers.
9. Participate in on-call services as required.
10. Monitor, mediate, and log both client and CAREGiver activity.
11. Participate in team meetings.
12. Maintain confidentiality at all times for all Home Instead information, including client, CAREGiver, and office data.
We offer an attractive salary, fantastic career development opportunities, and the chance to make a real difference for the older people we serve.
We are looking to start recruitment as soon as possible. Please send a covering letter with your CV, detailing what qualities you would bring to Home Instead, to:
Qualifications:
* Leadership and Management for Care Services (LMCS) qualification (or equivalent) or a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services.
Additional Information:
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighborhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
Home Instead Senior Care is the world's leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award-winning training, and an excellent reputation, we are immensely proud of the quality of care we provide.
Our mission is to brighten the lives of seniors, giving them a sense of purpose, wellbeing, and worth. This role is vital in ensuring our clients receive top-quality care and supporting the growth of our business.
Job Description:
We are seeking a commercially aware Deputy Care Manager or a very experienced Care Coordinator looking for the next stage in their career to manage and develop the care operations of an independently owned Home Instead Senior Care office. We are looking for an individual who:
* Is passionate about providing the highest quality of service.
* Is commercially aware.
* Holds a Leadership and Management for Care Services (LMCS) qualification (or equivalent) or a Level 5 Diploma in Leadership.
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