Overview
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, provide best-in-class service and create a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Starting Salary: £12.75 per hour
Are you a proactive and motivated individual? Do you have the ability to meet shop goals and targets? We will provide full training, but it’s your attitude that counts. If this sounds like you, keep reading!
How you’ll do it
We look for people who exceed customer expectations, build effective relationships, and create a warm and positive environment that customers love to be in. This role primarily involves hosting customers in shop, cross-selling our retail and online products and services, clearly communicating answers to customer queries, and informing customers about our latest promotions.
Responsibilities
* Assist customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions
* Maintain excellent shop presentation standards to create an inviting atmosphere
* Cover all shop operations in the absence of the Shop Manager, ensuring smooth functioning
* Adapt to different situations while remaining customer-focused
Benefits
* Competitive salary including pay increase after probation
* Performance Bonus & Promotional rewards
* Annual & Quarterly rewards
* Flexible work patterns
* Family Leave (Adoptive, Parental Leave & Wedding Leave)
* Company Sharesave Scheme (discount on Flutter Shares)
* Life Cover
* Company Pension Scheme
* Company Sick Pay
* Birthday Leave
* Employee Assistance Programme (including up to 6 free counselling sessions)
* Financial Wellbeing platform – NUDGE
* Company Social Events
* Groupon Discount Scheme
* Eyecare vouchers
Values and Inclusion
We’re proud of our values: Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re working to be an inclusive employer and encourage people from all backgrounds to apply. You don’t have to meet all the requirements listed to apply. If you need adjustments to make this role work for you, let us know and we’ll see how we can accommodate them.
#J-18808-Ljbffr