Salary: £30,000 - 30,000 per year Requirements: Level 3 IT qualification or equivalent experience Level 4 qualification or degree in a relevant field desirable Experience with Microsoft technologies including Entra, Intune, SharePoint and Microsoft 365 Familiarity with Apple Business Manager Experience in on-premises, hybrid and cloud environments Minimum of 3 years experience in an IT support or helpdesk role Strong troubleshooting and problem-solving skills Good communication skills with the ability to build relationships across all levels Organised, reliable and able to work independently Experience with PowerShell beneficial but not essential Responsibilities: Installing and configuring software onto new hardware and equipment Re-imaging devices and enrolling new users and systems Providing technical support to staff via face-to-face, telephone and email Managing and prioritising IT support tickets Troubleshooting system and network issues, diagnosing faults and implementing fixes Managing IT assets including Windows devices and mobile devices Supporting IT infrastructure including communication systems and software contracts Assisting with IT budget tracking and procurement of equipment Maintaining documentation including knowledge base and audit records Supporting upgrades, rollouts and business-wide IT projects Managing starters and leavers processes Supporting Cyber Essentials compliance and certification Providing guidance and support to junior team members or apprentices Liaising with external suppliers and supporting international branches Technologies: Cloud Hardware Support Microsoft 365 Mobile Network PowerShell SharePoint Windows Office 365 DevOps More: We are seeking an experienced IT Infrastructure Technician to join our fast-paced and dynamic IT department in Bristol. This role is key in delivering effective IT solutions and maintaining infrastructure while building strong relationships with employees, partners, and suppliers. We offer a competitive salary, the opportunity to work in a collaborative and supportive team, exposure to a wide range of technologies, ongoing training, and career progression within our growing organization. last updated 12 week of 2026