JOB TITLE: DUAL ROLE: Trolley Management/Cleaning Operative LOCATION: Castlepoint Shopping Park - Bournemouth HOURS OF WORK: 20 hours per week with scope for overtime-will include weekends Salary: £12.36 per hour Start Date: ASAP REPORTING TO: Cleaning Supervisor Main Duties & Responsibilities: This is a dual role which may include a variety of tasks but specifically: To collect loose trolleys from all areas of the centre and secure them safely in the designated areas for public use. To perform various cleaning & waste management duties as required. To ensure that all duties carried out are strictly in accordance with our standards & policies so that quality work is delivered, meeting/exceeding our expectations. To always wear well laundered company uniform so that Castlepoint Shopping Park’s’ reputation for professionalism and quality is never compromised. To ensure that all work undertaken is carried out in accordance with Castlepoint & ABM’s Health and Safety procedures. Moreover, to demonstrate their commitment to the fact that each Castlepoint/ABM employee has a personal responsibility for their own health and safety and for that of persons who may be affected by their acts/or omissions. Whilst at work to effectively assist with the public in a friendly & professional manner. To carry out your duties as directed by the Supervisor. Moreover, to always consider the work undertaken and wherever opportunities for improvements to working practices exist, putting forward suggestions so that ‘continuous improvement’ is the norm. To work in a proactive manner supporting/assisting colleagues whenever in a position to do so. To undertake ad hoc duties as directed/ operationally required. Requirements The right person for this role will ensure exemplary standards in respect of the trolley management & cleaning service provided at Castlepoint Shopping Park. Will support colleagues so that teamwork thrives. The right person will be hardworking and committed to ensuring the highest standards are always adhered to. Professional always and proactively interacting with the public as required. Essential: Good communication skills both verbal and written. Excellent customer care skills Smart Clean Appearance – well-groomed always Totally committed to high standards & quality Full UK driving licence HEALTH & SAFETY RESPONSIBILITIES Always follow Group and company policies and procedures. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with raining received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. NOTE This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.