Service Coordinator
Maintenance & Facilities Management Contractor
3D Personnel are looking for an organised and proactive Service Coordinator to join a Maintenance & Facilities Management Contractor. This role is ideal for someone who enjoys working in a fast-paced environment, communicating with customers, and coordinating engineers to ensure works are completed efficiently and on schedule.
This position would suit someone with experience as a Service Coordinator, Scheduler, Maintenance Planner, Maintenance Administrator, Helpdesk Coordinator, or Customer Service Administrator within a Maintenance or FM environment.
Key Responsibilities
* Scheduling appointments and reactive maintenance works for engineers and service teams
* Coordinating daily workloads and updating schedules in real time
* Handling inbound and outbound calls with customers, tenants, contractors, and engineers
* Liaising between customers and engineers to ensure smooth communication throughout works
* Raising and managing service jobs through the company system
* Monitoring progress of ongoing works and ensuring updates are provided to customers
* Prioritising urgent and emergency maintenance requests
* Maintaining accurate records, job notes, and service documentation
* Supporting the operations team with general administrative duties
Requirements
* Strong communication and customer service skills
* Excellent organisational and time management abilities
* Ability to multitask and work under pressure in a busy environment
* Confident using Microsoft Office and scheduling systems
* Previous experience within maintenance, facilities management, property services, or scheduling is preferred but not essential
* Positive attitude and willingness to learn