Overview
Assistant Case Manager Occupational Health Absence Support (OHAS)
Responsibilities
* To provide comprehensive telephone call handling, administrative and clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service.
* Assist Senior Case Manager and/or Case Manager in the delivery of service(s) to NHSL staff in relation to the full range of rehabilitation services through Occupational Health Absence Support (OHAS).
* Ensure that participants are assessed for eligibility, fully informed and have consented to the requirements of the service.
* Maintain accurate records and undertake assessments at the pre-, mid- and post-Interventions stages.
* Deliver these records in an agreed format, timeously as stipulated in the protocols.
* Liaise with appropriate service providers, Occupational Health (OH), Human Resources (HR), line Management and any other colleague/department/agency as required to meet service objectives.
* This post has a heavy emphasis on engaging with staff and managers, predominantly in relation to sensitive subjects including mental health absence.
Qualifications and experience
* Educated to HNC level (Health & Social Care, Business Admin, counselling Advice & guidance) or equivalent experience with an NHS or social care setting.
* Knowledge of client health and employability issues is essential.
* Proven and well developed interpersonal skills and experience in working with individuals on a one-to-one basis.
* Excellent communication and motivational skills.
* Administrative knowledge and experience.
* Experience of working with people in a variety of settings.
* Demonstrable relevant experience in an office administration capacity.
* Experience of a range of software packages including Microsoft Word, PowerPoint, Outlook and Excel (including complex formulas).
* Well developed interpersonal skills in customer care; excellent communication skills.
* Good organisational and planning skills; ability to prioritise work and work on own initiative whilst under pressure.
* Proficient ICT skills including Microsoft packages; ensuring confidentiality, diplomacy and discretion at all times.
It would be great if you also have:
* ECDL or equivalent proficiency.
* Experience in dealing with customer care issues, analysis and provision of general information.
* Experience of working with Partner agencies, including the voluntary and independent sectors.
* Experience of working in Primary Care; experience of working with databases and/or knowledge of Microsoft Access.
* Previous call centre or equivalent experience; excellent verbal, listening and written communication skills.
* An ability to work as part of a team and independently if required.
Contract type, location and working pattern
* Permanent
* Full time
* 37 hours
Location: Corporate - Salus, 14 Beckford St, Hamilton ML3 0TA. Home working may be available following satisfactory completion of all necessary training.
Additional information
While this advertisement may be for a specific post(s) in a particular location, shortlisted applicants may be considered for similar vacancies in alternative locations. For enquiries regarding the application process or recruitment, please contact the provided emails below. For more information on the role, refer to the Job Description or recruitment information pack.
* To contact: Simon Martin, Occupational Health Absence Support (OHAS) & Salus Helpline Manager at simon.martin@lanarkshire.scot.nhs.uk.
* Recruitment queries: Heather Lamont at Heather.Lamont@lanarkshire.scot.nhs.uk (include job title and reference number).
Why NHS Lanarkshire? NHS Lanarkshire offers a supportive environment with opportunities to develop skills and advance your career. Benefits include annual leave, public holidays, NHS Pension Scheme, paid sick leave, occupational health services, employee counselling, and work-life balance policies.
Further information is available in the Job Description and information pack. Applicants should check eligibility to work in the UK. See Sponsor and right-to-work notes in the advertisement.
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